Yubico Inc. - Customer Success Manager
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Requirements
• 3+ years of customer success or account management experience • Experience in working with complex, multi-divisional, multi-geographical customers • Proven track record of working in a customer facing role • Proven project management skills with ability to manage multiple simultaneous tasks and prioritize/re-prioritize as necessary • Excellent problem-solving abilities and ability to communicate clearly, both written and oral • Excellent presentation skills and ability to speak to multiple audiences (ie: exec, business, technical) • Driven, self-motivated, enthusiastic, and with a “can do” attitude • Flexible approach, able to operate effectively with uncertainty and change • Have, or be willing to learn, basic technical terminology and platforms used in Identity Access Management and Authentication • Experience working in Cybersecurity, Identity and Access Management (IAM), or SaaS environments a plus • Proficiency with modern CS and CRM tools (e.g., Salesforce, Gainsight, ChurnZero) • Our U. S. benefits are designed for your overall well-being: • Health coverage. We’ve got you covered with top of the line health plans, including dental and vision. We pay 100% of your premium and 85% for your family. • Health coverage. • Retirement plan. Our retirement plan includes a 401K dollar per dollar match up to 6% with a cap of $6K/year. Immediate vesting. • Retirement plan. • Wellness reimbursement. We offer $1,200.00 in wellness earnings (prorated based on start date) that you can use on your gym membership, a massage, or your favorite online fitness classes. This is a taxable benefit if you choose to participate. • Wellness reimbursement. • Learning and development. We encourage your professional growth and offer a yearly development stipend of $3,000 and mentorship program. • Learning and development. • Time off. We offer a total of 15 vacation days plus 10 holidays, and 7 sick days a year. • Time off. • Paid parental leave. We love welcoming new family members to our YubiTeam! All parents receive 8 weeks of paid leave. Birthing parents receive an additional 8 weeks of paid leave (16 weeks total). • Paid parental leave. • Commuter Benefits. If you need to commute to the office, we offer commuter benefits.
Responsibilities
• Be the trusted partner for the customer on YubiKey deployment as it relates to business, operations, and distribution matters • Drive retention, renewals, and growth among named customer accounts by understanding their business needs and helping them succeed in utilizing Yubico products and services • Collaborate closely with Sales and Solutions Engineers to identify and execute on revenue expansion opportunities • Enable successful roll-out of YubiKeys to customer employees, including the development of project plans, brainstorming ideas for communications, and tracking distribution to end users • Maintain an ongoing cadence of communication with customers about their roll-out, adoption, and challenges throughout their customer journey • Identify opportunities for customers to act as Yubico advocates (e.g. testimonials, case studies) • Partner with internal Operations and Logistics teams to navigate global hardware deployment, custom requests, and supply chain timelines for enterprise clients • Marshall resources across Yubico as needed to support customers requirements
Benefits
• Freedom and Flexibility: At Yubico, we want you to be your most productive selves whether you decide to work 100% from home or choose to work hybrid/onsite. The way we balance the fast-paced demands of a high-growth company and sustainability is making rest a priority. • Freedom and Flexibility: • Yubico Values: We work to ensure that our employees have an open space to have their voices amplified to create a workplace where everyone feels like they belong. In support of this, our employees have created some pretty cool Employee Resource Groups that foster inclusion, help build community and connection across Yubico which all employees are welcome to join. Additionally, Yubico donates YubiKeys to organizations in need all over the world (you can read more about our work here). • Yubico Values: • Strong mission & company values. We’re a global team on a global mission to make the internet more secure for everyone. We believe that every person’s work matters. That you should always be nice, stay humble, and have fun, and never take yourself too seriously. • Strong mission & company values. • #LI-LV1 • $115,000—$145,000 USD
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