trainline - Product Director

• We are looking for a leader who has defined and scaled a step-change in how customers engage with a product or service - not just optimised an existing growth model. • Proven experience operating at Director or strong Head of Product level in a consumer technology business, with ownership of a large, strategically important product area or theme • Experience defining and evolving customer propositions or business models, particularly where the goal was to create more durable, repeatable customer relationships beyond single transactions • Strong strategic capability, with experience shaping product or business direction over a 2–3 year horizon, including navigating ambiguity and high-stakes trade-offs • Deep, hands-on experience building and scaling subscription or premium propositions, with clear ownership of proposition design, pricing, packaging, attach, renewal, and unit economics • Strong understanding of the mechanics of subscription success in practice - including customer segmentation, self-selection dynamics, lifecycle optimisation, and commercial sustainability • Ideally experience building subscriptions as part of a broader product ecosystem (not a pure-play subscription business) • Experience owning and scaling customer lifecycle performance, including acquisition, engagement, retention, and reactivation • Strong commercial acumen, with a clear understanding of LTV, revenue quality, pricing levers, and growth dynamics • Proven ability to influence senior stakeholders and Execs in high-stakes environments • Extensive people leadership experience, including leading managers and senior ICs, and building high-performing product organisations • Proven ability to lead large, cross-functional teams across Product, Engineering, Data, Design, and Commercial • Experience building or scaling AI/ML-powered customer-facing products, with a focus on enhancing customer value and experience, not just internal efficiency • More information: • Enjoy fantastic perks like private healthcare & dental insurance, a generous work from abroad policy, 2-for-1 share purchase plans, an EV Scheme to further reduce carbon emissions, extra festive time off, and excellent family-friendly benefits. • We prioritise career growth with clear career paths, transparent pay bands, personal learning budgets, and regular learning days. Jump on board and supercharge your career from day one! • We're operate a hybrid model to work and ask that Trainliners work from the office a minimum of 60% of their time over a 12-week period. We also have a 28-day Work from Abroad policy. • Our values represent the things that matter most to us and what we live and breathe everyday, in everything we do: • 💭 Think Big - We're building the future of rail • ✔️ Own It - We focus on every customer, partner and journey • 🤝  Travel Together - We're one team • ♻️ Do Good - We make a positive impact • We know that having a diverse team makes us better and helps us succeed. And we mean all forms of diversity - gender, ethnicity, sexuality, disability, nationality and diversity of thought. That's why we're committed to creating inclusive places to work, where everyone belongs and differences are valued and celebrated. • Interested in finding out more about what it's like to work at Trainline? Why not check us out on LinkedIn https://www.linkedin.com/company/trainline/, Instagram https://www.instagram.com/lifeattrainline/ and Glassdoor https://www.glassdoor.co.uk/Overview/Working-at-Trainline-EI_IE249203.11,20.htm!