Workwize - Product Manager (Finance & Support Automation)
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Requirements
• 5 to 7+ years Product Management experience in B2B, ideally SaaS and/or platform-heavy products. • Fintech background or strong experience with billing, invoicing, or financial systems is highly preferred. • Familiarity with support automation tools (e.g., Zendesk, Forethought, Intercom) is a strong plus. • Strong product judgment: you consistently make good tradeoffs and simplify complexity. • Proven ability to influence and align cross-functional teams to deliver outcomes. • Data-first mindset: strong analytical skills and comfort owning KPIs and decision-making. • Hands-on, high-ownership operator: you take initiative, unblock teams, and ship. • Workwize Offers • Flexible hybrid work environment. • Top-notch tools and equipment provided. • Vibrant, entrepreneurial culture with opportunities for growth. • Off-sites and multi-yearly team bonding events. • Team lunches and surprise events to keep things fun. • Pension scheme. • The chance to build financial infrastructure and support automation from the ground up, shaping a critical pillar of the product. • Classpass corporate membership. • Our Team • Becoming part of Workwize means making an impact. We make sure that we contribute to changing the way of working. For us it is also important that we make an impact on our employees, that they feel challenged and at ease. We consist of a rapidly growing and ambitious team with all different backgrounds. Entrepreneurs, Operational specialists, Developers, Sales gurus — you can find them all at Workwize. We are always on the look-out for the next original ideas to reach more customers and create the best value. • We are looking forward to meeting you and discovering if there is a match with the Workwize team!
Responsibilities
• Product Vision & Strategy • Define and execute a product vision for Workwize's billing, invoicing, and financial operations stack, building the foundation from the ground up. • Own the roadmap for support automation, prioritizing features that reduce manual effort and improve resolution quality at scale. • Collaboration & Stakeholder Management • Partner with Engineers, Finance, and Operations team members in a cross-functional team to align on solutions that improve both customer experience and operational efficiency. • Regularly update stakeholders, including leadership, on product plans, progress, and outcomes. • Data-Driven Decision Making • Use data and KPIs to identify inefficiencies in financial workflows and support operations, guide feature prioritization, and track product performance. • Speed & Impact • You have a bias for action. • You look at making the right trade-offs between impact and effort to get to a high-impact launch. • Customer Feedback Integration • Continuously gather and incorporate feedback from internal teams and clients to ensure product updates meet operational goals and customer needs, particularly around billing accuracy and support experience.
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