Backblaze External Website - Site Reliability Engineer I

• Act as first point of contact for all customer affecting issues • Be a Key Driver for managing the resolution of technical problems • Ensure that incident management processes are following and that incident post-mortems are completed to capture process deviations and areas for improvement • Deliver consistent communication to Management • Respond to zabbix alerts/regular monitoring of zabbix, either by taking direct action on alerts or escalating. Acknowledge every alert if direct action taken, or with escalation point of contact. • Make sure escalations are handed off successfully. • Ensure health of pods across all sites (define pod alerts on zabbix). • Work through daily filesystem checks for pods. • Troubleshoot technical issues for DC Techs -> advanced pod questions, deployment questions, migration troubleshooting, and ansible playbook issues. • Identification and escalating any potential issues regarding the network. • Vault pre-deployment configuration and testing. • Start Vault Migrations, monitor migration pods, handle applicable migration pod health checks. • Document/Work on automating Daily Items. • Document/Provide Network IP's for upcoming deployments. • Monitor Releases/Updates to the Server Farm, escalate issues as they arise. • Engaging in on-call rotation shifts. • Assist fellow TechOps team members in handling tasks. • Making recommendations for improvements in organizational productivity. • Be able to work outside of normal business hours(weekend shift, holidays & evenings) as needed • The Right Fit: • Must be located in Bangalore. • 2 - 4 years of relevant experience. • Knowledge of Sysadmin and Linux skills. • Desire to learn and develop all necessary technical skills. • Strong analytical thinking. • Strong skills in working with different teams and communication. • Knowledge of network cabling, network classification, and network topology.