Judi Health - Quality Assurance Analyst – Customer Care
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Requirements
• 4+ years’ experience with call center operations, with at least 2 years of experience with Quality Assurance or training • PBM or Healthcare call center operations experience preferred • Bachelor’s degree preferred, or equivalent experience• Knowledge of HIPAA and Privacy Rule regulations • Knowledge of Medicare • A self-starter with outstanding customer service skills and dedication to providing exceptional customer care in a changing, fast-paced startup environment • Demonstrate aptitude to develop processes and coach frontline customer service employees • Ability to give and receive constructive feedback • Strong analytical and organizational skills with an ability to carry out responsibilities with little or no supervision • This range represents the low and high end of the anticipated base salary range. The actual base salary will depend on several factors such as: experience, knowledge, skills, and location of the job.
Responsibilities
• This range represents the low and high end of the anticipated base salary range. The actual base salary will depend on several factors such as: experience, knowledge, skills, and location of the job.
Benefits
• $71,200—$112,000 USD • $89,600—$112,000 USD • $82,400—$103,000 USD • All employees are responsible for adherence to the Capital Rx Code of Conduct including the reporting of non-compliance. This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals.
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