Client Security Analyst
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Requirements
- New analysts on the team start at Level 1. They are expected to complete a thorough analysis of accounts, and then forward the ticket to senior analysts who take the required actions. Level 1 is essentially our training ground with an estimated duration of 2 to 4 months. As new analysts grow in their roles, they will be expected to take on more sensitive actions, including removing locks and security features as required.
- Minimum 2 years of experience in customer service, security, or the crypto industry
- Experience working in a metrics-driven environment, meeting individual and team performance targets
- Strong attention to detail with the ability to make sound, timely judgment calls
- Ability to multitask and manage a high volume of requests while maintaining secure, accurate outputs
- Fluent English communication skills, both written and verbal
- Experience using and navigating multiple software tools and platforms (strong computer literacy)
- Ability to work independently and make decisions in a fast-paced environment
- Willingness to work evenings and weekends regularly as part of a recurring schedule
- Motivated by Kraken’s mission to deliver seamless support for a global client base
- Experience with crypto trading or investing, ideally across multiple platforms
- Fluency in an additional language (e.g., French, Portuguese, Italian, German, Russian, Turkish, Chinese, Korean)
- Experience with compliance, fraud, account access, legal, or similar operational domains
- Preference for working weekends
- Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis.
- Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.
- We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
- Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto!
Responsibilities
- Act as gatekeepers and investigators for client security cases.
- Assist clients in regaining access to their Kraken accounts when necessary.
- Investigate suspicious activity by inspecting back-end data such as logs, metadata, risk engine information, and provided client details.
- Triage incoming security cases from clients with senior team members' guidance.
- Complete a thorough analysis of account activities for potential threats or unauthorized access.
- Communicate primarily through email regarding account issues like access problems, security concerns, and general troubleshooting needs.
- Stay updated on procedural changes to respond effectively to evolving cybersecurity threats.
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