Ledger - Managed Services Operations Manager
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Requirements
• Senior experience in production tech operations, SRE, or platform operations. • Proven leadership of tech operations teams with accountability for service stability. • Strong experience with cloud-native environments (AWS, Kubernetes, observability tooling). • Hands-on incident management and tech incident leadership experience. • Strong communication, ownership mindset, and ability to work cross-functionally. • Exposure to high-availability, security-sensitive 24/7 production environments. • Experience working in multicultural and international team environments. • At Ledger, we are dedicated to continually investing in our employees which is why we offer more than just salaries; we provide comprehensive compensation packages that include a wide range of benefits. Here are some of the benefits you can look forward to: • Flexible work options - Our hybrid policy allows employees to work from home up to 3 times per week • Health & Wellness support - Health and Life Insurance. • Financial growth opportunities - Employees can become shareholders in Ledger as well as other financial benefits depending on your country of work. • Commuter allowance - Ledger offers a commuter allowance to contribute to your preferred means of transportation. • Learning & Development - A comprehensive suite of training solutions providing a personalised learning experience for every employee. • For regionally specific benefits, your Talent Acquisition contact will be able to provide you with more information. • We’re committed to building an inclusive hiring process. If you need any adjustments or accommodations, just let us know, we’ll do our best to support you.
Responsibilities
• Own and lead the MS Operations function, including people management, priorities, and operational accountability. • Provide technical leadership on operational architecture, tooling, automation, and incident response. • Own day-to-day operational stability, operational readiness, and change validation for Ledger services. • Define and own the on-call operating model; act as operational lead during major incidents. • Act as the SME for operational observability, defining requirements and validating monitoring and alerting effectiveness. • Drive continuous improvement, reducing operational debt and improving reliability and efficiency. • Own and track key operational KPIs (MTTR, incident recurrence, on-call health). • Represent Managed Services Operations in cross-team operational and governance discussions. • Identify, assess, and escalate operational risks (capacity, tooling, skills, process gaps), with clear mitigation proposals to the Managed Services Director.
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