hellobrightline - VP, Care Enablement & Operations
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Requirements
• 10+ years of progressive operations leadership experience, ideally within healthcare, digital health, value-based care, or a high-growth services environment. • Proven track record owning complex, multi-function operations — including care delivery, shared service teams that serve multi-site/state organizations. • Demonstrated success leading cross-functional initiatives at the intersection of clinical operations, provider workflow, and product/technology; experience with frontline clinical workflow implementation strongly preferred. • Experience in a startup, high-growth, or transformation environment — adept at both building from scratch and maturing existing systems. • Deep fluency in operational and clinical unit economics — you can connect scheduling decisions to contribution margin without missing a beat. • Demonstrated skill leveraging and innovating with AI, Excel, project management and workflow tools. • Keen analytical skills with the ability to translate complex data into clear narratives, priorities, and action plans for diverse audiences; advanced project management and Excel skills. • Exceptional cross-functional leadership — you build trust quickly, align stakeholders across functions, and drive decisions with or without direct authority. • Experience building and scaling workforce management capabilities, including forecasting models, staffing frameworks, and scheduling governance. • Demonstrated ability to build infrastructure — playbooks, scorecards, role clarity, governance frameworks — that enables teams to perform consistently and scale gracefully. • A genuine commitment to leading with care and empathy — for the children and families Brightline serves, the providers delivering that care, and the teams making it all possible. • Builder energy: thrives in ambiguity, loves solving puzzles, and creates structure where none exists. • Mission-driven: passionate about serving families and improving the healthcare system. • High ownership, low ego: collaborative, curious, and accountable. • WE OFFER SEVERAL BENEFITS, PERKS, AND STIPENDS: • Medical, Dental, Vision, Long-Term Disability, Life Insurance, Flexible Spending Account, and 401k • 12 Company Holidays + Floating Holidays, Holiday Shutdown, Flexible Time Off, Parental Leave • Health and Wellness Stipend, Home Office Reimbursement and Professional Development Reimbursement • Stock Options • At Brightline we have built a total rewards philosophy that includes fair, equitable, competitive, geo-based compensation that is performance and potential based. Our strategy is based on robust market research, including external advisory specializing in national compensation, and thoughtful input from every level of our organization. It is a combination of a cash salary, equity, benefits, wellbeing, and opportunity. In compliance with the Equal Pay for Equal Work Act, the annual base salary range for applicants is $200,000 - $250,000 • OUR COMMITMENT TO BUILDING A DIVERSE, EQUITABLE, AND INCLUSIVE WORKFORCE
Responsibilities
• CARE DELIVERY PARTNERSHIP • Collaborate with clinical leadership to implement care model enhancements, quality initiatives, and documentation standards. • Operationalize clinical pathways, care protocols, and market-specific models. • Partner with market and clinical leadership to ensure operational success and alignment on performance goals. • CARE MODEL ARCHITECTURE & STANDARDIZATION • Serve as an organizational expert on the care model and operational workflows, understanding how clinical and operational teams work, measure, and succeed. • Refine and architect national workflows, protocols, SOPs, and playbooks that drive standardization and efficient, high-quality care. • Operationalize clinical pathways, care protocols, and market-specific models, and partner with national and market clinical team members to ensure operational success and alignment on performance goals. • Build systems and reporting that enable repeatable, scalable, high-reliability operations across markets, including new-market implementation, market team training and onboarding. • Use data and time with market teams to identify and understand inefficiency, variation, and outcome shortfalls — then design and implement durable solutions. • PRODUCT & TECHNOLOGY PARTNERSHIP • Act as the voice of market operations in product development, building product requirements grounded in workflow realities and data. • Partner closely with Product to automate workflows, leverage AI-assisted operations, and make tooling investments that reduce friction and improve outcomes. Co-lead demos, UAT, rollout planning, and training for operational tools and products — and monitor, measure, and troubleshoot implementations until they are stable and adopted. • Partner closely with Analytics to ensure the business has the data it needs to manage performance at the corporate, market, clinic and individual provider level. • CARE OPERATIONS • Collaborate with Finance and Clinical Leadership to ensure our clinic and virtual care and coaching models - including scheduling tools, systems, and processes - directly tie to unit economics, enabling data-driven management. • Provide hands-on support to market teams to guide clinical operations and drive efficiency and standardization across markets. • Identify opportunities for and build out centralized support functions. • Define staffing model and scheduling governance, ensuring balanced access SLAs with provider well-being and labor cost, including overseeing template governance to ensure optimal capacity and scalability. • Re-engineer cancellation and capacity workflows to convert previously wasted clinical capacity into completed visits. • STRATEGY → EXECUTION • Translate strategic goals and performance objectives into concrete operational plans, implementation roadmaps, and measurable KPIs. • Own the execution of key cross-functional strategic care operations initiatives, including launching new markets, care model enhancements, staffing model evolution, and operational redesign. • Anticipate bottlenecks and proactively propose solutions — ahead of market and clinical pain points. • PROCESS EXCELLENCE & LEADERSHIP • Serve as the connective tissue across clinical, product, and finance teams — translating operational realities into strategic input and ensuring decisions and solutions are grounded in both data and care quality. • Build and coach a high-performing team that collaborates effectively across the organization and takes accountability for building critical functions. • Provide clear, compelling communication to internal audiences — including the Executive Leadership Team, market leadership, and other departments — driving understanding of the “why,” the priorities, and the progress in a way that motivates and encourages accountability.
Benefits
• Brightline is at an inflection point. We’ve built something that works — now we’re building what scales. The infrastructure we put in place today will determine our ability to reach 10x the families, in 10x the markets, without losing what makes our care exceptional. That’s what this role exists to solve. • You’ll walk into an organization with real momentum, a leadership team that wants to get this right, and a set of problems that are genuinely hard — coordinating clinical capacity across virtual and in-person modalities and licensure types, tying operational decisions to unit economics, designing the workflows and playbooks that make high-quality care repeatable across markets, and building the workforce infrastructure that lets us grow without burning out the providers delivering care. • This role is ideal for a strategic operator and builder who thrives at the intersection of clinical, operational, and product strategy — someone who translates vision into execution that is durable, scalable, measurable, and is trusted by clinicians and operators alike. If you’re energized by building the thing that makes everything else possible, and you want to do it somewhere the mission actually matters, this is your role.
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