Armada - Lead Data Center NOC Engineer
Requirements
• 7+ years experience in NOC, data center, or infrastructure operations. • Demonstrated experience leading incidents or technical shifts. • Strong hands-on experience with DCIM/BMS platforms (Distech, Schneider, RadixIOT). • Advanced L2/L3 networking troubleshooting experience. • Solid understanding of power, cooling, and monitoring systems. • Ability to interpret electrical one-lines and network diagrams. • Comfortable with shift work and on-call rotations. • Certifications: CCNA, JNCIA, CDCTP, CDCP, or equivalent. • Experience with edge/remote connectivity (VSAT, LTE/5G, Starlink). • Familiarity with Linux/Windows server environments. • Basic scripting (Python, Bash, PowerShell).
Responsibilities
• Shift & Operational Leadership: • Act as the senior technical lead on shift, guiding and supporting L1 NOC technicians. • Serve as primary escalation point for incidents until resolution or handoff to L3 Engineering. • Lead shift handovers, prioritization, and operational decision-making. • Mentor and coach junior NOC staff and support onboarding. • Represent the NOC during cross-functional incident bridges. • Incident Command & Reliability: • Serve as Incident Commander for medium to high-severity incidents. • Own end-to-end incident lifecycle: detection, triage, mitigation, communication, and resolution. • Drive root cause analysis (RCA) and corrective actions for recurring issues. • Ensure high-quality, executive-ready incident communications. • Continuously improve MTTR and operational reliability. • Infrastructure & Data Center Operations: • Monitor and troubleshoot physical infrastructure using PLC, BMS, and DCIM platforms. • Perform health checks on UPS, PDUs, generators, CRAC/CRAH systems. • Troubleshoot MEP-related issues and coordinate maintenance and remote hands. • Support modular, containerized, and micro data center deployments. • Enforce physical and logical security policies. • Networking Operations & Troubleshooting (L2): • Monitor and troubleshoot switches, routers, firewalls, and edge connectivity. • Perform L2/L3 troubleshooting (VLANs, IP addressing, MTU, routing fundamentals). • Validate fiber/copper connectivity, optics, link status, and redundancy paths. • Troubleshoot VPNs and secure remote access solutions. • Escalate architecture or design issues to Network Engineering (L3). • Tooling, Runbooks & Automation: • Use observability and ITSM platforms (Grafana, Zenduty, ServiceNow, Jira, SolarWinds). • Own and maintain operational runbooks, SOPs, and escalation procedures. • Improve alerting quality, dashboards, and noise reduction. • Support automation, reporting, audits, and compliance requests. • Collaboration & Change Management: • Partner with Engineering and Product teams. • Participate in change planning, execution, and post-change validation. • Identify operational gaps and drive continuous improvement initiatives.
Benefits
• For U.S. Based candidates: To ensure fairness and transparency, the starting base salary range for this role for candidates in the U.S. are listed below, varying based on location experience, skills, and qualifications. • We use a geographic pay structure based on cost-of-labor markets. • Tier 1 (e.g., SF Bay Area, NYC, Seattle): $144,715 – $180,890 • Tier 1 (e.g., SF Bay Area, NYC, Seattle): • Tier 2 (most U.S. metro areas): $125,840 – $157,300 • Tier 2 (most U.S. metro areas): • Tier 3 (other cities): $119,548 - $149,435 • Tier 3 (other cities): • Final compensation will be determined by experience, scope, and level, and may vary from the posted range. • In addition to base salary, this role will also be offered equity and subsidized benefits (details available upon request). • this role will also be offered equity and subsidized benefits • Competitive base salary and equity • Medical, dental, and vision (subsidized cost) • Health savings accounts (HSA), flexible spending accounts (FSA), and dependent care FSAs (DCFSA) • Retirement plan options, including 401(k) and Roth 401(k) • Unlimited paid time off (PTO) • 14 paid company holidays per year • $125,840 - $157,300 USD • You're a Great Fit if You're • A go-getter with a growth mindset. You're intellectually curious, have strong business acumen, and actively seek opportunities to build relevant skills and knowledge • A detail-oriented problem-solver. You can independently gather information, solve problems efficiently, and deliver results with a "get-it-done" attitude • Thrive in a fast-paced environment. You're energized by an entrepreneurial spirit, capable of working quickly, and excited to contribute to a growing company • A collaborative team player. You focus on business success and are motivated by team accomplishment vs personal agenda • Highly organized and results-driven. Strong prioritization skills and a dedicated work ethic are essential for you • Equal Opportunity Statement
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