hinge-health - Project Manager, Central Project Operations

• A Cross-Functional Connector: You build relationships across teams, communicate clearly with diverse stakeholders, and serve as the bridge between Product, Engineering, and Operations. You don't just manage your projects in isolation — you maintain a broad view of how initiatives across Operations interrelate, proactively surface conflicts and dependencies, and bring the right context to the right people at the right time. • A Learn-it-all: You don't just follow the playbook—you proactively look for opportunities to test new tools, workflows, or reporting methods. You can independently pilot an idea, push through technical and non-technical barriers, and deliver outcomes or learnings. You actively use AI tools to make yourself and your team more effective — building workflows, automating repetitive tasks, and continuously raising the bar on what's possible. • An Organized Executor: You're extremely detail-oriented—catching misaligned dates, missing stakeholders, and documentation gaps before they become problems. You build and maintain detailed project plans, hit every milestone, and complete project closure with limited manager help. You let data lead: your status updates include metrics, your recommendations are evidence-backed, and your dashboards give stakeholders the visibility they need to make confident decisions. • A Risk-Aware Decision Maker: You don't wait for problems to surface—you anticipate them. You identify risks early, maintain RAID logs, and design mitigation strategies before issues materialize. When ambiguity or complexity does arise, you gather data, diagnose root causes, and drive decisions to closure with a clear recommendation and the right people in the room. • 2–4 years of project management or cross-functional operations experience. • Demonstrated ability to own end-to-end project delivery—scoping, planning, risk management, stakeholder communication, and project closure—including creating core artifacts such as project plans, timelines, RACI matrices, and RAID logs. • Proven track record of managing multiple concurrent projects simultaneously — prioritizing across competing timelines, stakeholder needs, and resource constraints without losing execution quality on any single initiative. • Experience driving operational readiness activities — including SOP development, training coordination, and change management — as core project deliverables, not afterthoughts. • Experience working with AI-powered productivity tools (e.g., Glean, Claude Code) to automate workflows or accelerate information gathering. • Proficiency with Google Sheets and project management tools (e.g., Asana, Smartsheet, or similar) to track performance and build dashboards. • Strong written and verbal communication skills—you bias toward clear, concise updates across Slack, email, and meetings. • Ability to influence and lead through collaboration in matrixed, cross-functional environments—building alignment across teams without direct authority. • Experience in healthcare, health-tech, or clinical operations environments. • Experience leading vendor implementations or system/tooling migrations — including vendor evaluation, contract coordination, and operationalizing new tools across cross-functional teams. • PMP, CAPM, or equivalent project management certification. • Familiarity with project management methodologies (Agile, Waterfall, or hybrid approaches); ability to adapt methodology to project type rather than applying a single framework to every initiative. • Experience supporting product launches or feature rollouts that require cross-functional coordination across engineering, product, and operations teams.