allica-bank - Senior IT Support Engineer

• We are looking for someone that can bring their exceptional skills, experience and knowledge to Allica – and not just technical ones. Having the ability to interact and communicate with technical and non-technical colleagues is a key part of this role as establishing and maintaining relationships is critical in being a trusted and valued IT partner. • We also need you to have: • Extensive hands-on experience delivering advanced desktop support across on-site and remote environments, including acting as an escalation point for complex issues. • Proven expertise in administering and supporting Microsoft 365 enterprise environments, with a strong focus on security, identity, and service optimisation. • Deep understanding of ITSM frameworks (e.g., ITIL) and experience driving service delivery excellence, continuous improvement, and process maturity. • Strong analytical and problem-solving skills, with the ability to manage and prioritise complex workloads while maintaining high service standards. • Highly customer-focused, with excellent communication and stakeholder management skills, capable of engaging effectively at all levels of the organisation. • Demonstrated ability to mentor junior engineers and contribute to building a high-performing, collaborative support team. • Working at Allica Bank • At Allica Bank we want to ensure our employees have the right tools and environment in which to succeed in their role and in support of our customers. • Our employees are at the heart of everything we do, so our benefits are designed with you in mind: • Full onboarding support and continued development opportunities • Options for flexible working • Regular social activities • Pension contributions • Discretionary bonus scheme • Private health cover • Life assurance • Family friendly policies including enhanced Maternity & Paternity leave • Don’t tick every box? • Don’t worry if you don’t have all the skills or requirements listed on the job description. If you think you’ll be a good fit, we’d still love to hear from you! • Flexible working • We know the ‘9-to-5’ isn’t right for everyone. That’s why Allica Bank is fully committed to flexible and hybrid working. Please let us know what is best for you and, if we can, we will do our best to accommodate. • We’re a diverse bunch here at Allica, with all kinds of experiences, backgrounds and lifestyles. Our openness and differences make us stronger, and we want everybody to feel comfortable bringing as much of themselves to work with them as they like.