tunnl - Director, Agency & Media
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Requirements
• 7+ years of experience in account management, client strategy, or partnerships in an agency, media, or ad tech environment • Proven ability to manage and grow $3M+ in client revenue across multiple accounts • Deep familiarity with how agencies plan, buy, and activate media — including programmatic, audience-based, and data-driven approaches • Experience working with or selling data, audience, or research products to agency clients • Demonstrated executive presence and the ability to lead senior client conversations with VP and C-suite stakeholders and be taken seriously as a strategic partner • Strong relationship builder with a track record of expanding scope across agency teams and portfolios • Strong written and verbal communication skills with demonstrated ability to simplify complex topics • Proficiency with HubSpot or similar CRM tools for pipeline and account tracking • Occasional domestic travel required (approximately 2–3 days per month) for client meetings and industry events • Experience in public affairs, advocacy, or issue-based campaign environments • Familiarity with DSPs, SSPs, identity resolution, or data onboarding workflows • Exposure to survey research, audience segmentation, or polling products • Comfort working with tools like Dropbox or project tracking systems • DC-area preferred (hybrid team environment) • What Success Looks Like • Agency clients renew and expand their partnerships, deepening Tunnl's role across teams and buying cycles • You are seen by clients as a trusted strategic partner, not just a vendor contact • Managers on your accounts are well-supported, growing, and delivering with minimal escalations • Renewal timelines are managed proactively and communicated clearly to leadership • HubSpot is accurate, current, and reflects a clear picture of your portfolio's health • Internal stakeholders across Research, Product, and Sales view you as a reliable, strategic collaborator
Responsibilities
• Client Strategy & Account Growth • Own senior client relationships and anticipate renewal risks before they escalate • Align deliverables with client business needs, timelines, and campaign goals • Proactively identify and propose expansion opportunities, connecting client news and context to research and audience solutions • Build POVs based on client org structure and goals, and brief AE and leadership on cross-sell and upsell signals • Own contract renewal timelines and communicate status to leadership • Shape how Tunnl is positioned and packaged for agency partners — from individual campaigns to enterprise relationships • Project Excellence & Delivery Oversight • Oversee pod-wide delivery and project excellence across your book of business • Review timelines, scopes, and internal trackers for consistency • Provide final sign-off on audience, survey, and modeling deliverables before client delivery • Audit delivery systems for handoff gaps or misalignment and escalate cross-team blockers • Coach Managers on project management practices, reporting quality, and client communication • Research & Insight Leadership • Set direction for reporting and insight strategy in alignment with each client's research plan • Ensure quality and consistency of research deliverables across accounts • Lead insight-sharing across accounts and partner with SR leads on new research ideas and QA structure • Connect audience usage to campaign impact and activation outcomes • Business Acumen & Strategic Planning • Shape account growth strategy across agency verticals • Oversee strategic documentation for enterprise accounts and maintain HubSpot hygiene and accuracy for forecasting • Develop and maintain a clear view of each client's org structure, priorities, and decision-making landscape • Lead strategic planning across your client portfolio in close partnership with the AE • Internal Collaboration & Cross-Functional Leadership • Build team-wide habits around project management, intake, and QA • Lead cross-functional projects to improve Tunnl's scalability • Escalate cross-team blockers and align on resolution paths • Partner closely with the AE on account growth strategy • Drive collaboration across Strategic Research and Product on behalf of your clients • Team Coaching & Mentorship • Coach Managers on reporting, intake, QA, and client communication • Provide regular feedback and growth paths aligned with Tunnl's talent ladder • Guide junior team members through client conversations, insight framing, and audience usage strategy
Benefits
• Join a team driven by curiosity, teamwork, integrity, and a shared passion for solving big challenges. • A friendly, welcoming, and supportive culture with regular social and team events. • Comprehensive benefits with excellent medical, vision, and dental coverage. • Health Savings Account (HSA) and Flexible Spending Account (FSA) options. • Employer-paid life insurance & short-term & long-term disability, with other voluntary additional coverage available (accident, critical illness, hospital indemnity). • Flexible hybrid work policy. • Flexible unlimited paid vacation plus 80 hours of paid sick leave. • 10 paid company holidays per year plus the week between Christmas and New Year’s off. • 401(k) plan with 100% match up to 3%, plus 50% match up to 5% (subject to IRS limits). • Cell phone reimbursement stipend. • Monthly parking or commuter stipend for VA-based employees.
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