Broadsign Careers - Technical Support Specialist (Programmatic)
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Requirements
• College diploma or university degree in an IT-related field (equivalent experience considered). • Excellent written and spoken English; other languages are a plus. • 2+ years in a Senior/Second-level Support, DataOps, SRE, SysAdmin, or Technical Business Analyst role. • Demonstrate impeccable customer service skills by closing cases with a solution or more education (going further than “I can’t reproduce it”). • Strong problem-solving skills and ability to think “outside the box.” • Strong proficiency in SQL (complex queries) and REST APIs. • SQL (complex queries) • REST APIs • Solid understanding of Linux and Database concepts. • Linux • Deep understanding of data structures & algorithms. Being able to code is a huge asset. • data structures & algorithms • Experience with cloud solutions and familiarity with HTML/JavaScript is preferred. • cloud solutions • HTML/JavaScript • Ability to work remotely in a secluded setting while collaborating virtually. • Experience in Programmatic Advertising is an asset, but not required • What we bring to the table • Global Wellness: €500 annual Wellness fund for mental/physical health and office-related expenses. • Global Wellness: • Time Off: Competitive vacation package plus 5 floater days. • Time Off: • Growth: Training & development opportunities with a yearly budget to support professional growth and 3 paid training days. • Growth: • Support: Unlimited online mental health support through BetterHelp for you and your family. • Support: • Flexibility: Fully remote work options. • Flexibility: • Family: Parental leave salary supplement. • Family: • At Broadsign, we value the varied social identities that make up our community. We recognize talent comes in different forms and encourage applications that reflect different backgrounds and experiences. Our promise is to be an inclusive employer and partner, open to learning, with thoughtful strategies and practices that amplify the different voices of our industry.
Responsibilities
• Responding and resolving escalated technical questions from internal and external clients • Deliver an outstanding customer service experience • Tracking and documenting issues in the case management system • Conception/development/maintenance of internal tools and services for use by both the Programmatic Technical Operations team and other teams in the company • Maintenance/evolution of Operations back-end infrastructure • Skilled in analyzing complex technical problems, utilizing queries and scripts to extract information from large datasets across multiple systems. • Knowledge sharing by creating internal/ external documentation and/or deliver trainings to colleagues and teams
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