MoonPay - KYC Operations Analyst
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Requirements
• Interest in crypto, blockchain, or Web3, with a desire to build a long-term career in the space • Experience supporting process improvements, documentation, or operational projects within a compliance or operations team • We’re looking for people who live our core values, those who strive for excellence and want to leave a lasting legacy on the global financial system. Our values: • C - Crypto Curious • Research has shown that women are less likely than men to apply for this role if they do not have experience in 100% of these areas. Please know that this list is indicative, and that we would still love to hear from you even if you feel that you are only a 75% match. Skills can be learnt, diversity cannot.
Responsibilities
• Conduct end-to-end KYC and EDD reviews across all customer risk tiers, ensuring compliance with internal policies and global AML/CTF regulations. • Perform complex EDD investigations on high-risk individuals, including deep analysis of identity, source of funds, and source of wealth. • Assess financial crime, sanctions, and jurisdictional risk, escalating potential SAR cases with clear, defensible investigative documentation. • Collaborate with Compliance, Fraud, and FIU teams to resolve complex escalations and maintain consistent risk decisioning. • Operate effectively in a high-volume environment while maintaining high QA standards and meeting productivity KPIs. • Act as a KYC/EDD subject matter expert and escalation point for customer-facing and operational teams. • Develop and maintain operational processes, workflows, and documentation to support scalable identity verification operations. • Identify operational inefficiencies and propose data-driven solutions to improve quality, speed, and risk controls. • Deliver project support and training for internal teams and BPO partners.
Benefits
• 🤝 Equity package: We believe financial freedom starts with our employees, so all employees have ownership at MoonPay • 📈 Pay for performance equity bonus: Those who drive outsized outcomes receive outsized rewards • 🚀 Moonshot award. We honor exceptional impact - 10 employees twice a year, each earning a $250,000 equity grant. • 🏝 Unlimited holidays: We give you the autonomy to choose when to work (and when to switch off) • 🌍 Hybrid working schedule: Work fully remotely or your nearest Moonbase, the choice is yours • 🩺 Private Healthcare benefits: To protect you and your loved ones • 🍼 Enhanced parental leave: So you can spend more time with your loved ones without a second thought • 📚 Annual training budget: We support your training journey every step of the way • 🪑 Home office setup allowance: Create the home office of your dreams • 👛 Remote working allowance: Those working fully remotely get a little extra for utilities • 💰 Monthly budget to spend on our products and zero fee crypto transactions: Cultivate your inner DEGEN • 💰 Employee referral programme: Great people know great people, refer them to receive 10K in USDC • ✈️ Regular remote company offsites: Meet your colleagues regularly for high impact in person sessions and hackathons • 🚀 Working in a disruptive and fast-growing company where excellence is rewarded • Commitment To Diversity
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