Lightspeed DMS - Payments Operational Manager
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Requirements
• Bachelor’s degree in business, finance, operations, or a related field. • 4+ years of experience in payments operations, merchant acquiring, PayFac/PayFac-as-a-Service, fintech, or card processing operations. • Strong understanding of payment processing flows (authorization, capture, settlement, refunds, chargebacks) for both in-person and online/card-not-present transactions. • Familiarity with PCI-DSS, KYC/KYB, AML, and related regulatory and compliance requirements in payments. • Demonstrated ability to build, document, and improve operational processes in a scaling or high-growth environment. • Strong analytical and reporting skills, with a track record of owning and improving metrics tied to margin, revenue, growth, and retention. • Excellent communication and cross-functional collaboration skills, with experience partnering closely with Product, Engineering, Finance, Risk, and Customer Support. • Experience in dealer-centric or high-ticket retail industries such as powersports, RV, marine, or automotive. • Hands-on experience with merchant onboarding, underwriting, and/or monitoring in a PayFac or PFaaS environment. • Background working with dealer management systems (DMS), SaaS platforms, or embedded payments in B2B or B2B2C contexts. • Prior experience helping to stand up or scale a payments program, including defining KPIs, implementing tools, and building small, high-performing teams. • In today’s competitive job market, transparency and trust are more important than ever. At Lightspeed, we believe in fostering an open and honest work environment, starting with our job postings. Pay transparency is a key component of this commitment, ensuring that potential candidates have a clear understanding of the compensation they can expect. • $65,000—$85,000 USD • Inclusion and Diversity at Lightspeed: • At Lightspeed, we celebrate the uniqueness of every individual and encourage diverse perspectives. We believe that inclusion drives innovation and fosters meaningful connections. We are committed to building an environment where everyone feels valued and empowered to make an impact. • Equal Employment Opportunity Statement:
Responsibilities
• Own day-to-day payment operations, including transaction monitoring, exception handling, and issue escalation for in-person and card-not-present payments across the platform. • Manage and optimize merchant onboarding workflows (KYC/KYB, underwriting, approvals, declines) in a PayFac or PayFac-as-a-Service operating model. • Oversee settlement, funding, and reconciliation processes, partnering with Finance and Accounting to ensure timely, accurate payouts to dealers and alignment with financial reporting. • Develop, document, and continuously improve standard operating procedures (SOPs), SLAs, and playbooks that support scalable, high-quality payments operations. • Monitor operational health at the client, region, and system-wide levels, proactively identifying anomalies, incidents, and trends that impact dealers or end customers. • Lead triage, escalation, and resolution of operational issues, coordinating across internal teams and external partners to restore service and communicate clearly with stakeholders. • Establish and maintain dashboards and reporting for key operational and commercial metrics, including authorization rates, funding timelines, exception volumes, chargebacks, and SLA adherence. • Own the definition, tracking, and reporting of performance criteria for the payments business: margin achievement, revenue, growth, and retention. • Prepare and present regular performance updates (weekly/monthly/quarterly) for the executive and senior leadership teams, highlighting trends, risks, and recommended actions. • Collaborate with Risk and Compliance to maintain controls for fraud monitoring, disputes, and regulatory requirements (PCI-DSS, KYC/KYB, AML). • Partner with cross-functional teams to turn operational and financial insights into product and process improvements that drive margin expansion, adoption, and reduced churn. • Support training and enablement for internal teams on payments processes, tools, and best practices.
Benefits
• Equity options mentioned as part of compensation: "Equity Options." • Paid Time Off (PTO) is included with benefits such as vacation time and sick leave, holiday pay for federal holidals, personal days off without using PTO or annual leave credits, 14 paid bereavement leaves per year. • Insurance coverage provided includes life insurance: "Life Insurance." • Perks offered include a company car with unlimited mileage and free parking for the vehicle at all times in San Francisco Bay Area (SFBA), as well as an annual bonus of $5,000. Additionally, there is access to onsite gym facilities: "Company Car," "$5,000 Annual Bonus," "Onsite Gym Access." • Remote work options are available with the ability for employees to telecommute up to 2 days per week and a flexible schedule that allows working from home or office as needed.
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