socure - Senior Business Systems Engineer – Product & Engineering Platforms

• OWN PRODUCT AND ENGINEERING PLATFORMS • Serve as the primary technical owner for Jira, Aha! and other similar platforms used for product planning, engineering execution, portfolio management, and program tracking. • Manage platform configuration, administration, upgrades, permissions, security, integrations, data quality, and ongoing maintenance. • Design and maintain scalable workflows, schemas, fields, templates, automations, dashboards, and reporting structures. • Ensure platforms remain reliable, performant, secure, and aligned with company policies and operational needs. • Establish standards for platform configuration and reduce unnecessary customization, duplication, and process fragmentation. • Maintain documentation covering platform architecture, integrations, workflows, ownership, and support procedures. • PARTNER WITH PRODUCT AND ENGINEERING • Work directly with Product Managers, Engineering Managers, Technical Program Managers, Product and Tech Operations, and business leaders to understand planning and delivery needs. • Translate business requirements into practical system designs and configurations. • Help teams improve how initiatives, roadmaps, epics, dependencies, capacity, milestones, intake requests, and delivery risks are represented across systems. • Enable consistent planning and reporting across product lines while allowing appropriate flexibility for different team operating models. • Facilitate working sessions to identify process gaps, define requirements, and drive alignment on standardized ways of working. • Provide technical guidance when teams are considering changes to workflows, taxonomies, reporting structures, or planning processes. • IMPLEMENT AND INTEGRATE ENTERPRISE APPLICATIONS • Lead the implementation of new product, engineering, portfolio, and work-management capabilities. • Build and maintain integrations between platforms such as Jira, Aha!, Confluence, GitHub or GitLab, Slack, Workday, financial systems, BI tools, and other enterprise applications. • Use APIs, webhooks, automation frameworks, and integration platforms to reduce manual work and improve data consistency. • Support data migrations, platform consolidations, tool replacements, and major configuration changes. • Develop testing, validation, rollback, and change-management plans for system releases. • Evaluate vendor capabilities and determine whether requirements should be addressed through configuration, integration, customization, or process change. • IMPROVE GOVERNANCE AND DATA QUALITY • Define and enforce standards for fields, hierarchies, workflows, permissions, naming conventions, and system ownership. • Monitor system usage and identify inconsistent practices, stale data, redundant fields, or configurations that create reporting gaps. • Build controls that improve the accuracy of roadmap, delivery, capacity, dependency, and financial reporting. • Establish a structured intake and prioritization process for platform enhancement requests. • Partner with stakeholders to balance local team needs against enterprise-wide consistency and maintainability. • Periodically assess whether current platforms remain the right fit and contribute to future-state tooling recommendations. • SUPPORT REPORTING AND OPERATIONAL VISIBILITY • Build dashboards and reporting capabilities that provide leadership with reliable views of roadmap progress, delivery status, dependencies, risks, capacity, and carryover. • Partner with Product Operations, Engineering Operations, TPM, and Finance teams to improve portfolio and initiative-level reporting. • Ensure that data used for executive, quarterly, and financial reporting is based on well-defined and consistently maintained system fields. • Support integrations with analytics and business intelligence tools where more advanced reporting is required. • Help define metrics that measure platform adoption, data quality, workflow efficiency, and operational effectiveness. • LEAD PLATFORM ADOPTION AND SUPPORT • Provide advanced support and troubleshooting for complex platform issues. • Create reusable documentation, training materials, office hours, and guidance for Product, Engineering, and program teams. • Coach system administrators and power users on effective platform usage and governance standards. • Communicate platform changes clearly and help teams transition to new workflows or capabilities. • Build a network of business owners and power users who can provide feedback and reinforce consistent practices. • WHAT SUCCESS LOOKS LIKE • Product and Engineering teams have reliable, well-governed systems that support how they plan and deliver work. • Jira, Aha!, and related platforms are configured consistently and maintained with clear ownership. • Roadmap, delivery, dependency, and capacity data is accurate enough to support leadership decision-making. • Teams spend less time reconciling information across tools and spreadsheets. • Platform changes are implemented through a predictable, well-documented process. • Integrations reduce manual data entry and improve consistency between product planning and engineering execution. • Socure has a clear understanding of whether its current tools continue to meet future needs. • The company can evolve or replace individual platforms without losing the underlying processes, data standards, and operational capabilities.