Diligent Corporation - Director of Solutions Architecture
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Requirements
• — 10+ years in enterprise SaaS pre-sales or solutions architecture, with 3+ years managing a team of senior technical professionals across more than one geography. • — Demonstrated GDR or retention accountability — has owned an outcome tied to customer retention, not just supported it; can point to specific operational changes they drove and the commercial result. • — Track record building and developing high-performing technical teams globally: has hired, developed, and promoted senior SA talent, and can point to the people whose trajectory they directly influenced. • — Commercial sophistication: understands how team deployment, coverage decisions, and talent development choices affect Annual Recurring Revenue and retention outcomes — and can make that argument at the executive level. • — Manages effectively across global teams with different regional contexts: does not impose one operating model on all geographies but maintains consistent standards without erasing local effectiveness. • Preferred • — Experience running a global SA or Solutions Engineering function with regional leads in place. • — Familiarity with Governance, Risk, and Compliance (GRC) domain — directly relevant given Diligent's enterprise customer base and the complexity of the deals this team supports. • — Background building structured development programs — not just coaching — that show up in measurable promotion rates and team retention. • Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster. • At Diligent, we're building the future with people who think boldly and move fast. Whether you're designing systems that leverage large language models or part of a team reimaging workflows with AI, you'll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact. • Learn more at diligent.com or follow us on LinkedIn and Facebook • What Diligent Offers You • Creativity is ingrained in our culture. We are innovative collaborators by nature. We thrive in exploring how things can be differently both in our internal processes and to help our clients • Creativity is ingrained in our culture. • We care about our people. Diligent offers a flexible work environment, global days of service, comprehensive health benefits, meeting free days, generous time off policy and wellness programs to name a few
Responsibilities
• — Partner with Sales leadership as a commercial peer: align SA capacity to pipeline strategy, make coverage decisions that maximize ARR impact, and ensure the SA function is accelerating the sales cycle on complex deals — not creating process overhead; when Sales moves slower because of SA, that is a Director-level problem to fix. • — Own new and expansion ARR as a team outcome: the SA function's commercial value is measured in deals won and accounts grown, not artifacts produced; set the deployment model, deal prioritization, and engagement standards that make SA a competitive differentiator on the accounts that matter most. • — Own the global SA team: hiring, onboarding, performance management, and organizational design across SA1 through Senior Solutions Architect — globally, across Americas, EMEA, and Asia-Pacific. • — Hold direct accountability for Gross Dollar Retention on large enterprise accounts — track the metric, own the outcome, and drive the operational changes required to move it; GDR is the downstream measure of SA quality; if retention is at risk on a key account, the architecture the SA team produced in presales is part of the diagnosis. • — Build and maintain consistent performance standards globally: the same quality bar, escalation protocols, and development frameworks operate in every region — regional performance variance is a signal to act, not accept. • — Build the SA talent pipeline: identify high-potential SA1s and SA2s early, develop structured growth paths, and own the promotion decision framework in partnership with the Principal Solutions Architect's competency standards. • — Own SA capacity planning and headcount allocation: model coverage requirements by region and pillar, identify gaps before Sales leadership does, and make the case for resourcing with commercial data — not anecdote. • — Represent the SA function in executive-level conversations about pipeline health, delivery risk, retention performance, and talent gaps — as an owner with a position, not a reporter with an update. • — Partner with Professional Services leadership on GDR-critical accounts where post-signature delivery risk is directly connected to the architecture the SA team produced in presales. • — Drive alignment with Customer Success on expansion architecture: the accounts this team supported in presales are the same accounts Customer Success is trying to expand — own the continuity. • — Own SA practice budget and resource allocation; make investment decisions that are commercially justified and operationally grounded.
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