supabase - Billing Support Specialist
Responsibilities
• Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to usage optimization or disputes • Debug/Identify user-specific issues such as failed payments, unsettled invoices, payment extensions • Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members. • Identify where internal tooling might be developed or obtained to improve support efficiency. • Reproduce issues, create test cases and improve test coverage, if you have experience with testing. • YOU MIGHT BE A GOOD FIT IF YOU • Experienced in customer support, with 2+ years of experience providing billing support to technical customers. • Excellent communication skills and fluency in English. • Communicate clearly across both technical and non-technical audiences • Have experience in async or globally distributed teams • Are comfortable navigating ambiguity and moving quickly • Being proficient in SQL is a bonus
Benefits
• We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world. • Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together. • Tech Allowance • Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work. • Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us. • Annual Off-Sites • Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year. • Flexible Work • We operate asynchronously and trust you to manage your own time. You know what needs to be done and when. • Professional Development • Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth.
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