Agoda - Technical Product Manager, Observability Domain

• Own the full product lifecycle for observability platforms—from concept to delivery and continuous improvement. • Define the vision for anomaly detection, tracing, and visibility systems that accelerate detection and recovery. • Partner with engineers, SREs, and product teams to identify reliability pain points and prioritize impactful solutions. • Balance product velocity with technical debt and operational risk, working closely with senior engineers. • Define and track key metrics to measure platform impact. • Collaborate with data scientists to apply ML/AI techniques. • Communicate effectively across all levels—especially during complex or time-sensitive situations. • Demonstrate strong leadership, organization, and execution skills to drive initiatives from concept to launch. • Stay current with industry trends in observability, SRE, and ML-driven monitoring, and apply them at Agoda. • What You’ll Need to Succeed: • 3+ years of technical product or program management experience in a fast-paced environment. • 5+ years of technical experience/familiarity with observability, reliability, or production excellence domains (e.g., monitoring, tracing, incident management). • Strong product management and communication skills, with the ability to influence without authority across technical and business teams. • Proven ability to define vision and strategy, set clear priorities, and deliver measurable impact. • Experience managing complex, cross-functional technical initiatives end-to-end. • Excellent stakeholder management and presentation skills; able to simplify complex technical concepts. • Familiarity with observability, reliability, or production excellence domains (e.g., monitoring, tracing, incident management). • Analytical and data-driven mindset; comfortable using metrics, dashboards, or SQL to support decision-making. • Highly organized and adaptable, able to manage multiple priorities and navigate ambiguity. • Hands-on experience with product management tools (e.g., JIRA, Confluence). • Energetic, curious, and proactive—the drive to “figure things out” and make meaningful improvements. • **This position requires a successful candidate to relocate fully to Bangkok, Thailand, where relocation support is provided.*** • #bangkok #sanjose #losangeles #sydney #melbourne #perth  #vancouver #shanghai #beijing #shenzhen #copenhagen #paris #hongkong #budapest #jakarta #dublin #telaviv #milan #rome #tokyo #kualalumpur #amsterdam #oslo #jerusalem #moscow #barcelona #madrid #stockholm #zurich #taipei #london #wroclaw #warsaw #chennai #pune #toronto #austin #sydney #chichago #noida #delhi #seattle #hyderabad #gurgaon #newyork #bangalore #boston #bengaluru #berlin #mumbai #IT #4 #5 #LI-ST2 #LI-Hybrid • Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.