cygnify - Customer Insights Manager
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Requirements
• Bachelor’s or Master’s degree in Business, Data Analytics, Psychology, Design, or related field • 3–5 years of experience in customer insights, customer experience, or analytics roles • Experience managing NPS or Voice of Customer programs • Strong data analysis and insight generation skills • Experience with data visualization and feedback tools (e.g., Tableau, Power BI, Qualtrics, Medallia) • Strong communication and presentation skills, with the ability to influence stakeholders • Customer-focused mindset with a passion for improving customer experience
Responsibilities
• Lead and manage Voice of Customer programs, including NPS, CSAT, and CES • Analyze quantitative and qualitative customer feedback to identify key experience issues and opportunities • Translate insights into actionable recommendations to improve digital products, services, and customer journeys • Track and report on customer experience metrics and business impact • Create executive dashboards, reports, and presentations to share insights with leadership • Work closely with Product, Marketing, Operations, Data, and Technology teams to drive customer-focused improvements • Lead initiatives to close the customer feedback loop and address key pain points • Promote customer-centric decision making and best practices across the organization
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