MQ Referrals Only - Production Support Engineer II - EU / UK
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Requirements
• 2-3+ years of experience in Technical Support, Production Support, or IT Support for B2B customers, preferably experience in the card payments industry • card payments industry • Ability to work in a customer-facing role, with strong written and verbal communication skills, with the ability to listen, show empathy, and also be able to converse with both internal and external technical and non-technical stakeholders • Committed, flexible through on-call rotations, and demonstrated ability to maintain high levels of productivity with minimal supervision • Experience with ticketing systems (such as Salesforce, Jira, Confluence, etc) • Good understanding of API technologies and troubleshooting (i.e.: you know what cURL does, know HTTP response codes, etc.) • Comfortable working within a Linux environment • Intermediate SQL knowledge (relational database experience preferred) • Scriptwriting - Python, Ruby, Shell, etc • Experience with logging and monitoring tools such as Kibana, Splunk, AppDynamic, SumLogic, Grafana, Datadog, and New Relic • The ability and desire to learn new technologies and tools • Experience in payments and/or accounting systems • Experience working at a high-growth company • Recruiter For This Role • Typical Process • Typical Process • Application Submission • Recruiter phone call • Hiring manager video call • Virtual “Onsite” to meet the team
Benefits
• Premium Private Medical and Dental coverage • Generous time off program with additional “Floating Holiday days” • Retirement savings program with company contribution • Equity in a publicly-traded company and an Employee Stock Purchase Program • Monthly stipend to support our remote work model • Annual development stipend to support our people growth and development • Family-forming benefits and up to 20 weeks of Parental Leave • Wellbeing programs i.e. Modern Health, HealthKick and much more… • Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. Marqeta is powering the most well known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc). You don’t need to be a Payments expert to join the Marqeta Team, let us help you with that. This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all. • Marqeta’s Values • Marqeta’s Values • – Intentional Curiosity: We believe in asking the questions others shy away from. True progress comes from understanding today’s realities while challenging ourselves to do better and take on the status quo. • – Intentional Curiosity: • – Thoughtful Responsibility: We believe that every interaction with our technology and platforms matters. Businesses and livelihoods rely on our work, so we strive for excellence and accountability every day with the highest standards for failsafe technology and compliance. • – Thoughtful Responsibility: • – Innovative Simplicity: We believe that simplicity is powerful, especially in innovation—making a tool work better or finishing that feature that makes everyone smile. Our customers face a lot of complexity. We’re not here to add more. • – Innovative Simplicity: • – Shared Success: We believe the measure of our success is the success of our employees, customers, and communities. From local businesses to big corporations, our impact goes deep and wide. And we’ve got the results to prove it. • – Shared Success: • – Passion to Thrive: We believe anyone with a better idea should be able to change the game for our company and our customers. We solve big problems for our customers and draw energy from that challenge and opportunity. • – Passion to Thrive: • Equal Employment Opportunity, Accommodations and Privacy
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