Bugcrowd - Product Security Engineering Manager
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Requirements
• Deep Technical Background: 7+ years of experience in cybersecurity, with a focus on Product Security, Application Security, or Platform Security • Deep Technical Background • Leadership Experience: 2+ years of experience directly managing and mentoring a team of security engineers • Program and Project Management: Demonstrable experience driving sustained improvement and managing complex projects that span multiple teams and business units • Program and Project Management • Clear Communication: Excellent communication skills with a proven ability to build strong partnerships with software engineering, DevOps, and product management teams, and operations teams • Clear Communication • Secure SDLC Mastery: Deep, hands-on experience integrating security into modern CI/CD pipelines. You are highly proficient in threat modeling, architecture reviews, implementing automated testing (SAST, DAST, SCA, Fuzzing), and SDLC program management • Secure SDLC Mastery • Software Engineering: Fluency in at least one or more modern programming languages (e.g., Python, Go, Ruby, Java) to facilitate code reviews, script automation, and build out security tooling • Software Engineering • Cloud & Platform Security: Strong understanding of cloud-native architectures (AWS, GCP, or Azure), containerization (Kubernetes, Docker), Linux, and Infrastructure as Code (Terraform) • Cloud & Platform Security • Compliance as Engineering: Practical experience supporting compliance requirements such as Fedramp (preferred), PCI, SOC2, ISO27001, NIST 800-53 • Compliance as Engineering • Bonus Points (Preferred but not required) • Previous experience managing, triaging, or actively participating in Bug Bounty programs • A background in building "paved roads" or secure-by-default internal libraries to eliminate entire classes of vulnerabilities • Experience working within a fast-paced, high-growth security or SaaS company
Responsibilities
• Own the logo and revenue renewal for an assigned portfolio of customer accounts • Build and maintain trusted relationships with key stakeholders across the customer lifecycle • Serve as the internal voice of the customer and advocate for customer needs in planning, delivery, and product feedback • Partner with Sales to ensure seamless transitions between onboarding, adoption, and renewal • Monitor customer health scores, usage data, and engagement signals to anticipate risk and proactively intervene • Conduct regular business reviews and renewal readiness checkpoints with each customer • Coordinate onboarding and technical delivery with assigned Solutions Architect • Support configuration, hygiene, and issue resolution in partnership with the Shared Success team • Act as an expert resource in Bugcrowd’s solutions, educating customers on product capabilities relevant to their unique business cases. • Ensure execution of customer journey touchpoints, including onboarding, program performance and health, business reviews, retention, support, aging submissions and other opportunities. • Understand and articulate business value and outcomes by aligning usage and adoption of Bugcrowd to strategic business goals of customers. • Collaborate with Paid Program Managers (where applicable) to support delivery of Enhanced and Premier service tiers • Document and maintain account plans, customer profiles, and success metrics in Gainsight and Salesforce • Education, Experience, Skills, & Abilities • 5+ years in Customer Success, Account Management, or a hybrid customer-facing role in a B2B SaaS environment • Strong understanding of customer lifecycle management, success planning, and renewals • Excellent communication and interpersonal skills, with executive presence • Proven ability to manage cross-functional collaboration (e.g., with Sales, Support, Product, Security) • Highly organized with strong attention to detail and follow-through • Experience supporting or managing Mid-Market and Enterprise-level accounts • Demonstrated ability to manage renewals and lead retention strategies • Ability to explain value propositions and program impact to technical and non-technical audiences • Comfort operating in a fast-paced, evolving environment • Bachelor's degree or equivalent experience
Benefits
• At Bugcrowd, we strive for fairness, equality and to create an environment that allows our people to perform at their very best. Our compensation philosophy is to foster a collaborative community that rewards, attracts and retains the best possible talent. • The provided salary details are based on US national averages and we retain the flexibility to tailor to the needs of the business. The national estimate for the current base range for this position is $83,200 - $104,000. • This position may also be eligible to participate in a discretionary bonus program or commission plan, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. • Culture • At Bugcrowd, we understand that diversity in the workplace is vital to a company’s success and growth. We strive to make sure that people are included and have a sense of being part of making Bugcrowd not only a great product but a great place to work. • We regularly hear from both customers and researchers that Bugcrowd feels like a family, and we strive to maintain that internally as well. • Our team consists of a broad range of people: musicians, adventure sports junkies, nature lovers, parents, cereal enthusiasts, night owls, cyclists, artists—you get the point. • At Bugcrowd, we are solving security threats and vulnerabilities that are relevant to everyone, therefore we believe solving these problems takes all kinds of backgrounds. We value the perspectives and experiences people from underrepresented backgrounds bring. • Disclaimer • This position has access to highly confidential, sensitive information relating to the technologies of Bugcrowd. It is essential that the applicant possess the requisite integrity to maintain the information in the strictest confidence. • The company is authorized to obtain background checks for employment purposes under state and federal law. Background checks will be conducted for positions that involve access to confidential or proprietary information (including trade secrets). • Background checks may include Social Security verification, prior employment verification, personal and professional references, educational verification, and criminal history. Applicants with conviction histories will not be excluded from consideration to the extent required by law. • Equal Employment Opportunity: • Bugcrowd is EOE, Disability/Age Employer. • Individuals seeking employment at Bugcrowd are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
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