Agoda - Engineer, GSD Identity and Access Management (Bangkok-based)
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT
Requirements
• Fluent in English. • Enthusiastic team player. • Critical thinker – likes to challenge and ask questions • Minimum 4 years of experience in IT Helpdesk, IT Operations support, or as an IAM Analyst. • Background in “no code” automations and working with APIs. • Solid knowledge of SQL Database Server and query commands. • Good knowledge of Okta or similar Identity Providers (IDP). • Good knowledge of Active Directory management tools, Exchange, and SharePoint. • Good knowledge of Azure AD, Exchange Online, or Microsoft Office 365. • Customer service-minded with great communication and interpersonal skills. • Strong organizational and time management skills, analytical skills, attention to detail, and accuracy. • Must demonstrate ownership and be both proactive and reactive. • Please review our Hiring Process Guidelines before your interview — click here to learn how interviewing at Agoda works.
Responsibilities
• Support business access requirements on multiple systems. • Resolve day-to-day issues assigned to the GSD Operations team. • Design, implement, and manage user access controls and permissions. • Oversee the user provisioning lifecycle in the company • Automate identity and roles provisioning and de-provisioning processes. • Maintain role-based access control (RBAC) and attribute-based access control (ABAC) models. • Provide support and troubleshooting for requests received via ServiceDesk, ensuring all requests are completed within the agreed SLA. • Take on long-term projects in addition to daily tasks, allowing for growth and development. • Make quick decisions, implement standards, and best practices to improve support processes.
No credit card. Takes 10 seconds.