Spring Health - Global Care Navigator - French Speaking (Remote)
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Requirements
• Counselor, Psychotherapist, or Social Worker with a masters degree and appropriate credentials in your US state or country of residence. • Minimum of 2+ years of direct clinical care experience post licensure. • Excellent written and verbal English and French communication skills and comfortable interacting with members worldwide. • Must be comfortable using multiple computer platforms at the same time and learning new systems • Motivated to go above and beyond for members to provide a high-touch experience and outstanding customer service. • Ability to thrive in a fast-paced and ambiguous environment as we build out our global presence • KPIs will include: metrics on connection to care, productivity, and member satisfaction • $33.33- $42.31
Responsibilities
• Utilize active listening and written communication skills to interact with and support patients by maintaining availability during shifts for incoming phone, chat, and emails in the language(s) in which you are fluent. • Manage all care coordination needs, including but not limited to: assisting with platform sign up, troubleshooting tech issues, gathering intake information, scheduling and canceling appointments, and explaining the services available. • Conduct a clinical needs assessment to develop a plan of action for each member and refer to an appropriate level and modality of care (Spring Health counseling provider or other mental health services.) • Assess and synthesize information using good clinical judgment to manage member crises such as suicide risk by providing in-the-moment support, triage, safety planning, and follow up. • Provide consultation, psycho-education, empathy and motivational assistance as needed to address mental health, substance use, and family/relationship concerns. • Engage in CIR intake and/or coaching services for global members and customers • Identify and problem-solve issues that serve as a barrier or disruption to care, technical issues, and more submitted by members and providers. • Research and document crisis resources for members in different countries • Review and learn from current and new workflows, via a combination of online and live training, and policies, which will be written and spoken in English. • Summarize all patient interactions, writing in English within Spring Health’s online documentation systems. • Coordinate with other internal teams in identifying, reporting, and resolving issues as needed, to ensure a smooth member experience. • Participate in staff meetings, case consultations, training, and special internal projects such as customer-facing initiatives as assigned and available. • Follow Spring Health policies and maintain all confidentiality, compliance, and ethical standards.
Benefits
• Your Total Health: • Health, Dental, Vision benefits start on your first day at Spring Health. You and your dependents also receive an individual One Medical account which is valued at $199/year per user. HSA and FSA plans available • One Medical • A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents • Competitive paid time off policies including vacation, sick leave and company holidays. • Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management. • Gympass • Spring Renewal: When you hit your four-year Springaversary, you’ll be awarded a four week, fully paid, sabbatical leave to renew and recharge. • You And Your family: • 4-4.5 months of fully paid parental leave • Spring Health provides team members and their families with sponsored access to Bright Horizons® child care, back-up care, and elder care. • Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses • Carrot • Supporting you financially through: • Our People team benchmarks all salaries using the Radford Global Compensation Database for technology and life sciences industries. Radford benchmarks salaries with 3,589 global firms, 6.5 million employees, and 98 countries across the globe. We do this to ensure all of our team members are paid equally and competitively. • Employer sponsored 401(k) match of up to 2% after 90 days of employment • Creating a culture you can thrive in: • Focus Fridays: no meetings, no distractions, just time for you to get work done. • Focus Weeks: In Spring 2023, we held our first ever Focus Week, we canceled all non-essential meetings, minimized distractions, and you, our team members, to dive into the key work that gets chopped up or deprioritized during the regular day-to-day. We saw a 36% jump in the average energized score after those five days of flow state work and are finalizing a plan for quarterly Focus Weeks for team members. • Up to $1,000 Professional Development Reimbursement per calendar year. • $200 per year donation matching to support your favorite causes • Hypergrowth meets impact • What to expect working here: • You will be held accountable to an exceptionally high bar and impact • This may be the fastest work environment you will ever experience in terms of growth, decision-making, and time to impact • You will be empowered to set your own boundaries and asked to adapt them in critical moments when the company needs you • You will create processes & products that have never existed before • You will have very direct conversations and receive continuous feedback to push you to become the most thriving team member and performer you can be • Change is a constant here: your role, team, responsibilities, and success metrics will shift as the company grows • You get to be surrounded by some of the brightest minds in the field • You get to learn and grow at an extremely accelerated pace • You will experience transparency, integrity, & humility from leadership • You will be empowered to constantly challenge the status quo • You get the space to experiment & innovate • You get to make a transformational impact for the company, mental health, and for real human lives — and you will see that impact quickly • You will become more resourceful and resilient • You get to be part of a winning team that opens doors in the future • Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply. • Not sure if you meet every requirement? • Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health: Our Values • Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health: • Our Values • Our privacy policy: https://springhealth.com/privacy-policy/ • Our privacy policy: • https://springhealth.com/privacy-policy/
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