onereach.ai - Senior Technical Project Manager - Canada / Remote
Requirements
• 5+ years of experience in technical account management or technical project/program management in a software, automation, or technology-driven environment. • Bachelor’s degree in a technical field (Computer Science, Engineering, or related) or equivalent hands-on experience. • Demonstrated experience working directly with clients or enterprise stakeholders, balancing delivery execution with relationship management. • Strong documentation and organizational skills, with experience producing structured internal and external program artifacts such as status reports, risk logs, and delivery dashboards. • Solid understanding of software development lifecycles, system integrations, and automation architectures. • Experience translating operational or customer requirements into clear, actionable technical plans. • Excellent communication, presentation, and stakeholder management skills, with the ability to translate complex technical concepts for non-technical audiences. • Fluent business English. • Experience with automation platforms, conversational AI, or SaaS product delivery. • Previous hands-on experience in a technical or engineering role (e.g., software development, systems analysis, solutions engineering). • Familiarity with low-code / no-code tools or workflow orchestration systems. • Experience leading distributed or global delivery teams.
Responsibilities
• Lead planning and delivery of multiple concurrent projects, ensuring alignment with customer goals and organizational priorities. • Build expertise in the OneReach.ai http://OneReach.ai Communication Studio and related technologies (Voice, SMS, NLU, low-code/no-code). • Develop and maintain account roadmaps, ensuring visibility, accountability, and clear progress reporting across stakeholders. • Ensure all technical and business requirements are properly gathered, validated, and communicated to implementation teams. • Identify and manage interdependencies, risks, scope, and resources across teams to ensure on-time, high-quality delivery. • Collaborate with delivery, product, and growth teams to align on priorities, timelines, and deliverables. • Serve as a primary point of contact for clients, facilitating design sessions, progress reviews, and key decision meetings. • Represent the company during onsite customer and partner meetings.
Benefits
• Shape the future of automation: Contribute to a world-class platform that’s redefining how organizations design, deploy, and scale automation. • Work with global experts: Collaborate daily with a distributed team of innovators in conversational AI, automation, and user experience. • Enjoy a flexible, remote work culture with opportunities for professional growth and development. • ADDITIONAL DETAILS • Background checks, where required, are conducted in accordance with applicable federal, state, and local law. • This is an independent contractor role (B2B). • All applications are reviewed by our recruiting team.
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