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Jobs/Head of Customer Success Role/Cloudbeds - Head of Communications
Cloudbeds

Cloudbeds - Head of Communications

Remote - Canada; North America; United Kingdom1mo ago
RemoteDirectorNAArtificial IntelligenceSoftwareHead of Customer SuccessAmbassadorB2B

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Requirements

• We’re looking for a seasoned communications professional who thrives as a trusted, senior-level contributor that can own both strategy and execution. You bring: • Extensive experience in communications, PR, or corporate messaging within hospitality, hotel tech, or adjacent B2B SaaS industries; A strong network of hospitality media, industry analysts, hoteliers, consultants, and influencers; Deep familiarity with major global hospitality and technology events—and how to maximize executive presence at them; Exceptional messaging instincts and the ability to articulate a clear, provocative point of view; Excellent writing and verbal communication skills; equally comfortable on stage, on camera, on a podcast, or behind the keyboard. Experience partnering closely with senior executives and serving as a trusted communications advisor; A self-directed, roll-up-your-sleeves mindset—you’re strategic, but you’re not afraid to do the work. • What Success Looks Like: • Cloudbeds has a clear, differentiated, and compelling point of view that consistently shows up across media, events, executive communications, and thought leadership. • Our executives are visible, well-prepared, and increasingly sought after as industry voices at top-tier global hospitality and technology events. • Media coverage is proactive, high-quality, and aligned to our strategic priorities — reinforcing Cloudbeds as a hospitality industry leader and top vertical SaaS company. • Major announcements and narratives are sharp, cohesive, and elevate our brand positioning in the market. • Communications is viewed internally as a strategic growth driver and trusted partner to leadership. • What to Expect - Your Journey with Us • Behind Cloudbeds' revolutionary technology is a team of redefining what's possible in hospitality. We're 650+ employees across 40+ countries, bringing together elite engineers, AI architects, world-class designers, and hospitality veterans to solve challenges others haven't dared to tackle. Our diverse team speaks 30+ languages, but we all share one language: a passion for innovation and travel. From pioneering breakthroughs in machine learning to revolutionizing how hotels operate, we're not just watching the future of hospitality unfold – we're coding it, designing it, writing it and shipping it. If you're ready to work alongside some of the brightest minds in tech who are obsessed with using AI to transform a trillion-dollar industry, this is your chance to be part of something extraordinary. • Learn more online at cloudbeds.com • Company Awards to Check Out! • Best All-In-One Hotel Management System | HotelTechAwards (2025) • Overall 10 Best Places to Work | HotelTechAwards (2025) • Most Loved Workplace® Certified (2024) • Top 10 People’s Choice(2024) • Deloitte Technology Fast 500 (2024)

Benefits

• Remote First, Remote Always • PTO in accordance with local labor requirements • Monthly Wellness Fridays - enjoy an extra long weekend every month • Full Paid Parental Leave • Professional development courses in Cloudbeds University • Access to professional development, including manager training, upskilling and knowledge transfer • Everyone is Welcome - A Culture of Inclusion

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