Strata Information Group - Colleague Technical Consultant
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Requirements
• Ellucian Colleague Knowledge: Strong understanding of Colleague’s functional and technical aspects, with the ability to configure, extend, and integrate system capabilities effectively. • Ellucian Colleague Knowledge • Programming Expertise • Ability to work with or learn Envision and UniBasic for Colleague programming • Ability to work with or learn JavaScript, React, PostgreSQL, etc. for Ellucian Experience, Data Connect, Insights and others. • Understanding of APIs, JSON, XML and other next generation technologies and data mappings. • System Administration & Environment Management • Experience with Colleague system administration, setup, and proactive monitoring. • Proficient in managing system backups, updates, and new release installations. • Experience with Colleague release installations, updates, and troubleshooting, ensuring smooth version transitions. • Ellucian Self-Service and Core Tools: Proficiency in Colleague Self-Service, Envision, Workflow, ELF programming, and Colleague Studio. • Ellucian Self-Service and Core Tools • Customer-Centric Problem-Solving: Strong communication skills with a customer-service approach, capable of translating technical issues into clear, actionable terms for users. • Customer-Centric Problem-Solving • Troubleshooting and Support: Ability to diagnose and resolve complex technical and functional Colleague issues. • Troubleshooting and Support • Data Conversion and Migration: Hands-on experience with data migration/conversion processes geared towards SaaS migrations. • Data Conversion and Migration • SQL Proficiency: Advanced skills in SQL for data queries, manipulation, and reporting. • SQL Proficiency • API Integrations: Proficiency in configuring and troubleshooting API integrations (REST, SOAP). • API Integrations • Cloud and SaaS Solutions: Experience with cloud technologies (e.g., Azure, AWS) and SaaS deployments. • Cloud and SaaS Solutions • Single Sign-On (SSO): Experience with SSO implementation (SAML, OAuth). • Single Sign-On (SSO) • Ethos Tools Expertise • Ellucian Experience: Custom card development, UI enhancements. • Data Connect: Creation and management of integration pipelines. • Intelligent Processes: Automated workflows to streamline processes. • Insights: Leveraging data insights for decision-making. • Intelligent Learning Platform (ILP): Integration with learning management systems. • Travel Requirements: Willingness to travel up to 10% for on-site support and client engagement
Responsibilities
• Implementation and Configuration: Collaborate with and assist clients with implementing Colleague software suite and connected applications. • Implementation and Configuration • Client Consultation: Engage with clients to understand their specific requirements, provide recommendations, and ensure that solutions align with their business processes. • Client Consultation • Technical Support: Provide ongoing technical support and troubleshooting for the Ellucian Colleague system, resolving issues promptly and efficiently. • Technical Support: • Project Management: Manage multiple project timelines and deliverables, setting priorities and ensuring that all milestones are met and client expectations are exceeded. • Project Management • Troubleshoot: Offer innovative solutions to clients’ technical requests on their Colleague software suite. • Troubleshoot:
Benefits
• The salary range is $90,000 to $120,000 + Annual Bonus • Health, Vision, Dental & Life Insurance • Short & Long Term Disability • Paid Parental Leave • 3 Weeks Vacation, Sick Leave & Paid Holidays • 401(K) with a 5% Employer Contribution • Opportunities for professional development and a collaborative team of experts. • Flexible and supportive work-life balance culture. • Exposure to innovative projects within the higher education sector. • The listed salary range for this position is indicative and subject to adjustment based on the candidate's unique skills and location. Final compensation will be determined through mutual agreement between the successful candidate and SIG. • SIG is an Equal Employment Opportunity employer • California Consumer Privacy Act Notice
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