Runpod, Inc. - Enablement Manager, Revenue Operations
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Requirements
• Demonstrated experience building onboarding or enablement programs in high growth SaaS, PaaS, or • infrastructure companies • Experience supporting Sales and Customer Success organizations with training, playbooks, or onboarding • Strong understanding of enterprise B2B sales processes and customer success workflows • Experience developing written enablement content including playbooks, onboarding materials, and • competitive resources • Experience working cross functionally with Revenue Operations, Sales, Customer Success, Product, • Marketing, and People teams • Comfort using metrics and reporting to improve enablement effectiveness • Active use of AI tools for content creation, coaching, or enablement operations • Strong communication and organizational skills • Successful completion of a background check • Preferred: • Experience supporting both PLG and enterprise GTM motions • Experience in cloud infrastructure, AI infrastructure, developer tools, or ML platforms • Experience implementing enablement platforms such as Gong, Chorus, Highspot, or Seismic • Experience building Customer Success enablement programs for enterprise customers • Familiarity with MEDDPICC, MEDDIC, Challenger, or similar methodologies • Experience in high growth startup environments • What You’ll Receive: • The competitive base pay for this position ranges from $145,000 - $190,000. This salary range may be inclusive of several career levels at Runpod and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location • Meaningful equity in a fast-growing company- everyone on the team receives stock options — your impact drives our growth, and you share in the upside. • Generous medical, dental & vision plans • Flexible PTO- take the time you need to recharge • Most roles are remote work first with an inclusive, collaborative teams utilizing slack as the main form of internal communication • $1,200 Home Office & Equipment Stipend- We set you up for success from day one with gear and support to create your ideal workspace
Responsibilities
• Company Wide Onboarding • Create and manage a structured onboarding program for all new employees across Engineering, Product, GTM, Finance, and Operations • Partner with cross functional stakeholders to maintain onboarding materials and ensure information stays accurate and current • Build scalable onboarding systems and feedback loops to improve the employee onboarding experience • Track onboarding completion metrics and new hire ramp performance • GTM Onboarding and Ramp Programs • Develop onboarding programs for Account Executives, SDRs, and Customer Success Managers • Define role specific ramp milestones and time to productivity benchmarks • 2Continuously improve onboarding content based on product changes, pricing updates, and competitive shifts • Sales Playbooks and Methodology • Build sales playbooks for both PLG and enterprise sales motions • Create frameworks for discovery, qualification, messaging, objection handling, and deal progression • Partner with Sales leadership to operationalize sales methodologies such as MEDDPICC • Customer Success Enablement • Develop Customer Success onboarding, expansion frameworks, and QBR resources • Create expansion and upsell playbooks to support NRR growth • Partner with Customer Success leadership on enterprise account enablement strategies • Competitive Intelligence • Maintain competitive positioning resources and battle cards against infrastructure competitors • Gather feedback from Sales and Customer Success teams to improve messaging and objection handling • Partner with Product and Marketing to keep competitive materials current • Training and Development • Run recurring training programs focused on product updates, sales methodology, and role specific skills • Build self service enablement content libraries and coaching frameworks for managers • Metric and Reporting • Track onboarding effectiveness, ramp metrics, win rates, conversion rates, and expansion metrics • Partner with Revenue Operations and People teams to build reporting infrastructure • Continuously improve programs using data and feedback • AI Powered Enablement • Leverage AI tools to scale onboarding, content creation, and competitive intelligence • 3Implement AI assisted coaching and conversational intelligence platforms • Develop scalable AI driven enablement systems that reduce operational overhead
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