Oyster - Senior Director, Data Platform and AI
Requirements
• A genuine passion for artificial intelligence that goes far beyond product feature delivery. You possess a demonstrated interest in, and concrete evidence of driving, internal organizational change, specifically regarding how AI reshapes day-to-day employee workflows and habits. • Proven experience operating within a service-delivery model or a highly complex operational business, where data strategy directly impacts intricate, real-world workflows and diverse stakeholder ecosystems. • A history weighted heavily toward data engineering, distributed systems development, platform services infrastructure, or system architecture over front-end application product design. • A proven deep technical track record in distributed data systems, MLOps pipelines, and LLM orchestration. You can easily evaluate complex models and emerging technologies, serving as the ultimate technical authority for our infrastructure. • Documented success building, testing, and scaling complex asynchronous data structures, machine learning routing layers, or high-volume API integrations within modern software platforms. • The ability to view the organization holistically. You use your understanding of how interconnected technical platforms, business processes, and human teams interact, designing data and AI solutions that optimize entire workstreams rather than individual silos. • A proven track record of driving internal adoption for major technology or workflow shifts. You can break down complex AI frameworks for non-technical teams, guide employees through operational transitions, and successfully shift daily habits from manual work to AI-assisted processes. • Comprehensive familiarity with model validation systems, technical anomaly logging, data pipeline health metrics, and automated governance frameworks (e.g., custom logging models or open-source pipeline validation stacks). • BONUS : Background architecting semantic search solutions, internal retrieval-augmented generation engine layers, or multi-tenant customer data structures from zero-to-one phases. • You'll also need • You'll also need • A reliable home internet connection and fluency in both written and spoken English • How we work together at Oyster • Our values guide the work we do, the decisions we make, and the culture that makes us special. We make it happen. We drive change. We build and give trust, and we are a united team. • Our mission is to create a more equal world, one global hire at a time. Everything we do ladders up to our mission, and that doesn’t just mean building software. We develop programs, participate in workshops, and create dedicated teams to ensure we successfully support companies and knowledge workers in this new world of work. • We embrace asynchronous communication and collaborative work and share our practices in the Oyster Public HQ to help other global teams learn from our experiences. • How YOU work • How YOU work • With diverse locations, cultures, and needs, we created How YOU Work; a program supporting your whole human experience at Oyster: • Work from anywhere: Oyster has no borders or HQ. As long as work is timely, your team is supported, and you're authorized to work where you live, you can work from anywhere. • Work from anywhere: • Paid time off: Enjoy 40 days off per year (including holidays and vacation), or more if required by your country. • Paid time off: • Mental health support: Access Plumm, our mental well-being service. • Mental health support: • Wellbeing allowance: Each month, receive a wellbeing allowance in your ThanksBen wallet. Spend it on a wide range of options; see the benefits catalogue for ideas. • Wellbeing allowance: • Flexible parental leave: All new parents are eligible for at least three months’ paid leave, with job protection for up to 12 months or as required locally. • Flexible parental leave: • WFH stipend: Receive a stipend for your laptop and home office equipment to get you set up quickly. • WFH stipend: • ✨ The best jobs should be available to everyone • We embrace diverse perspectives and intentionally build our product and company with an inclusive, global mindset. We encourage you to apply, even if you don’t meet every criterion, and are committed to a trust-based, thriving environment. • Oyster is committed to ensuring equal opportunity of employment for qualified persons with disabilities and actively fosters an inclusive work environment. If you require reasonable accommodations throughout the recruiting process, please email [email protected] with the subject line: Interview Accommodations. • Our available positions are on our careers page. Our team will only contact you from an @oysterhr.com email, and we will never ask for money as part of an interview process or job offer. If you receive a suspicious email about Oyster jobs or are directed to a site other than www.oysterhr.com/careers, please report it via our Compliance and Ethics Helpline. • we will never ask for money as part of an interview process or job offer.
Responsibilities
• Drive the company-wide AI agenda: scaling local AI initiatives into centralized production systems that create measurable business value. • Drive the company-wide AI agenda: • Own broad, high-impact AI initiatives that have cross functional impact: Moving our AI usage from past narrow or siloed automation examples to execute a company operational transformation. • Own broad, high-impact AI initiatives that have cross functional impact: • Partner with Product, Engineering, and operational leaders to embed AI capabilities into our customer-facing platform, internal business workflows, and core processes. • Partner with Product, Engineering, and operational leaders • Serve as the ultimate technical authority for our data and AI infrastructure, making critical architectural decisions across MLOps pipelines, LLM orchestration frameworks, and distributed data systems. • Serve as the ultimate technical authority for our data and AI infrastructure • Oversee the development of a scalable corporate data platform that serves as the foundational bedrock for all AI and machine learning capabilities. • Oversee the development of a scalable corporate data platform • Transform our internal knowledge base by building the systemic data architecture needed to turn unstructured information into intelligent, easily searchable, and actionable assets. • Transform our internal knowledge base • Re-build and evolve our company-wide data structures and connectivity pipelines to be optimized to deploy, run, and maintain AI models efficiently while lowering cost-to-serve. • Re-build and evolve our company-wide data structures • Set the company wide tooling standards, maintain technical quality guardrails, and establish engineering best practices for embedded AI specialists working within distinct business units. • Set the company wide tooling standards, maintain technical quality guardrails • Actively support the implementation of key local solutions built by decentralized specialists, ensuring they have the tools and centralized platform support required to succeed. • Actively support the implementation of key local solutions • Maintain high levels of ethical compliance by ensuring all global AI initiatives strictly adhere to data privacy, platform security, and ethical compliance standards. • Maintain high levels of ethical compliance • Educate and empower teams across the organization to scale their own AI use productively, providing them with the structural frameworks needed to safely build and innovate within their functions. • Educate and empower teams across the organization to scale their own AI use productively • Partner deeply with the People and Operations functions to champion organizational AI capability, replacing operational uncertainty with structured technical training loops that convert manual specialists into power-users of automated solutions. • Partner deeply with the People and Operations functions to champion organizational AI capability • Drive the organizational change management and literacy efforts required to reshape daily workflows, shifting company culture and habits from traditional manual processes to AI-assisted operations. • Drive the organizational change management and literacy efforts
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