1password - Senior Renewals Specialist
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Requirements
• This is a remote opportunity within Canada and the US. • Strategic Renewal Ownership. Manage the renewal process for our high-value, complex customer accounts, including multi-product and custom contracts, to maintain and strengthen client relationships, proactively addressing retention challenges, negotiating and optimizing account value. Serve as the primary renewal point of contact, guiding customers through detailed contract discussions and Negotiation. • Retention Strategy Execution. Apply a consultative approach to proactively mitigate churn risks and identify opportunities for account growth through cross-sell and upsell opportunities. Collaborate with sales and customer success teams to align renewal timing with broader expansion strategies. • Customer Relationship Management. Build and maintain meaningful relationships with clients to understand their needs, address concerns, and identify opportunities to provide tailored solutions that add value • Commercial Negotiation. Lead renewal pricing and commercial term negotiations with procurement and executive stakeholders. Strategically reduce discounting over time by reinforcing product value, aligning on outcomes, and driving toward standardized pricing and contract terms.. Influence renewal and expansion outcomes through value-based communication and creative problem solving. • Data Analysis and Reporting. Leverage usage analytics, customer health data, and past renewal behavior to forecast risks and opportunities. Propose tailored renewal strategies to improve retention and customer satisfaction. • Cross-Functional Collaboration. Work closely with legal, finance, sales, customer success, and operations to ensure smooth execution of renewals, resolution of complex contract or billing issues, and accurate forecasting. • Customer Advocacy & Enablement. Educate customers on product value, recent enhancements, and roadmap alignment to strengthen the case for renewal and expansion. Capture and communicate feedback to internal teams to support continuous improvement. • Process & Tool Optimization. Ensure all renewal agreements are properly documented and compliant with company policies and procedures. Contribute to the refinement of renewal processes, templates, and tooling. Serve as a subject matter expert for systems like Salesforce and Gainsight, mentoring junior team members in best practices. • What you can expect: • 4+ years of experience in renewals, account management, and/or customer success in a software or technology environment. • Strong knowledge of SaaS business models, subscription terms, and recurring revenue principles • Proven experience handling complex or strategic renewal and expansion negotiations. • Demonstrated success in reducing discounting, improving renewal profitability, and surfacing and influencing cross-sell opportunities. • Excellent communication, relationship-building, and stakeholder management skills. • Proficient in Salesforce, Gainsight and other tooling. • Outstanding analytical and forecasting skills and proven ability to interpret data to drive decision-making. • Demonstrated experience working collaboratively with cross functional teams
Responsibilities
• USA-based roles only: The annual base salary for this role is between $74,000 USD and $104,000 USD and is commission-eligible. The role is also eligible for immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. • Canada-based roles only: The annual base salary for this role is between $73,000 CAD and $102,000 CAD and is commission-eligible. The role is also eligible for immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. • At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. • At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. • You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. • We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged at 1Password—it's an essential part of how we will be successful at 1Password. • Our approach to work • We recognize the power of both in person collaboration and remote work. Some roles are designated as remote-first, with an expectation that individuals work from their homes majority of the time, while others are designated as in-office roles, with an expectation of being on-site on a regular basis. We recognize that certain roles benefit from regular, in-person connection to support collaboration, team cohesion, and customer engagement. • For all roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average.
Benefits
• We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: • Health and wellbeing • 👶 Maternity and parental leave top-up programs • 🏝 Generous PTO policy • 💖 Four company-wide wellness days • Growth and future • 📈 Company equity for all full-time employees • 💸 Retirement matching program • 🔑 Free 1Password account • 🤝 Paid volunteer days • 🌎 Employee-led inclusion and belonging programs and ERGs • 🏆 Peer-to-peer recognition through Bonusly • You belong here.
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