Trace3 - Senior Network Operations Center (NOC) Engineer (Remote)
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Requirements
• Minimum 2 years of IT support or NOC experience with proven ability to resolve issues without escalation. • Proficiency in Windows administration (user management, service troubleshooting, log review). • Practical networking knowledge, including DNS, DHCP, routing, VPNs, and firewall rule analysis. • Working knowledge of infrastructure monitoring tools (e.g., LogicMonitor, SolarWinds, Auvik) • Hands-on experience with cloud platforms (Azure, AWS) at the administrative level preferred. • Experience with scripting languages (PowerShell, Bash, or Python) to automate repetitive tasks. • Comfortable using command-line interfaces and performing basic diagnostics. • Strong understanding of ticketing systems, lifecycle management, and escalation protocols. • Basic knowledge of ITIL practices related to incident, service request, and change management. • Ability to serve as a peer mentor, reviewing tickets and guiding less experienced engineers. • Experience working in a 24/7 operations or shift-based environment. • Education/Certifications • Associate’s degree in Information Technology, Computer Science, or related field (or equivalent experience). • Industry certifications such as CompTIA A+, Cisco Certified Support Technician (CCST), or Microsoft Fundamentals. • Certifications such as CompTIA Network+, Cisco CCNA, Microsoft Azure Administrator, or equivalent are strongly preferred. • ITIL Foundations certification or equivalent service management training preferred. • Actual salary will be based on a variety of factors, including location, experience, skill set, performance, licensure and certification, and business needs. The range for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the base salary.
Responsibilities
• Monitor servers, networks, and cloud environments for performance issues, outages, and alerts. • Perform intermediate troubleshooting, including log analysis, CLI commands, service restarts, firewall rule checks, and connectivity validation. • Execute recurring maintenance and health check procedures as defined in operational runbooks. • Maintain and update documentation for tools, systems, and incident response processes. • Assist with coordination during incidents, communicating clearly with stakeholders, and providing status updates. • Identify patterns in recurring issues and propose operational or alerting improvements. • Take ownership of recurring Tier 1 issues and provide feedback to engineering leadership on patterns and potential automation opportunities. • Contribute to the refinement of monitoring alerts, dashboards, and SOPs in collaboration with Tier 2 Engineers. • Act as an escalation point for Engineer I staff, validating their findings and ensuring SOP compliance before Tier 2 escalation.
Benefits
• Comprehensive medical, dental and vision plans for you and your dependents • 401(k) Retirement Plan with Employer Match, 529 College Savings Plan, Health Savings Account, Life Insurance, and Long-Term Disability • Competitive Compensation • Training and development programs • Major offices stocked with snacks and beverages • Collaborative and cool culture • Work-life balance and generous paid time off • Our Commitment • At the core of Trace3's DNA is our people. We are a diverse group of talented individuals who understand the importance of teamwork and demonstrating leadership, character, and passion in all that we do. • We’re committed to fostering an inclusive workplace where everyone feels respected, valued, and empowered to grow. We recognize that embracing diversity drives innovation, improves outcomes, fosters collaboration, boosts teammate satisfaction, and builds a more inclusive culture.
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