Rackspace - Customer Solutions Architect – Sovereign Cloud

• To support the development and implementation of cloud solutions for government and healthcare clients in Cardiff within a hybrid environment. • Collaborate with cross-functional teams to understand client needs and translate them into technical requirements. • Participate in project planning, execution, monitoring, and closure activities while ensuring adherence to timelines and budgets. • Engage with clients through meetings, presentations, and progress reports to maintain transparency and build trust. • Utilize Rackspace's proprietary tools and technologies for cloud infrastructure management and optimization. • Contribute to the continuous improvement of project processes by identifying best practices and implementing efficiency enhancements. • Maintain a high level of technical expertise in areas such as virtualization, networking, storage, security, and automation within Rackspace's private cloud platform. • Provide proactive support for clients experiencing issues with their cloud services by troubleshooting problems and offering solutions to minimize downtime. • Stay informed about emerging trends in the IT industry related to government and healthcare, including regulatory changes that may impact project requirements or deliverables. • Attend regular training sessions offered by Rackspace to enhance skills relevant to cloud engineering roles within a hybrid environment.