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Jobs/Senior DevOps Engineer Role/Engine - Senior Supply Reliability Engineer
Engine

Engine - Senior Supply Reliability Engineer

Remote - USA$80k - $80k+ Equity3w ago
RemoteSeniorNADiagnosticsSenior DevOps EngineerRecruiterTypeScriptPythonReportingRESTSOAP

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Requirements

• 3+ years diagnosing and resolving API and third-party integration issues in a production environment. • Strong technical skills, including data analysis, fluency with APM tooling, and experience with API technologies and protocols such as REST, SOAP, gRPC, webhooks, and websockets. • Proficiency in SQL for querying production and supplier data to support root cause analysis and operational reporting. • Ability to read TypeScript and write basic Python to support integration diagnostics, automation, and incident investigation. • Excellent verbal and written communication skills, with the ability to translate technical issues for diverse stakeholders and drive cross-team resolution. • Customer-oriented and outcomes-driven, with the ability to manage competing priorities under pressure. • Ability to work collaboratively with external partners and internal teams to resolve complex operational or technical challenges. • Familiarity with complex supplier ecosystems, inventory or distribution systems, or supplier onboarding in a B2B technology environment. • Experience crafting or improving knowledge bases and process documentation. • Exposure to automating support processes or incident triage. • Applications for this role will be accepted through August 6th, 2026 or until the role is filled. We encourage you to apply early, as we may begin reviewing applications before the deadline. • CompensationOur compensation packages are based on several factors, including your experience, expertise, and location. In addition to a competitive base salary, total compensation may include equity and/or variable pay (OTE). Your recruiter will share your complete compensation package as you move through the process.

Responsibilities

• Monitor API connections and integrations with supply partners, proactively identifying issues with data quality, response accuracy, or operational workflows. • Diagnose, triage, and resolve real-time and recurring problems, including undocumented errors, data discrepancies, and rate limiting behaviors. • Partner with Engineering to QA new supplier integrations and system changes before and after deployment, including reviewing API behavior, validating fix effectiveness, and surfacing edge cases that automated testing may miss. • Collaborate cross-functionally with Product, Engineering, and Supply teams to align on impact, prioritize high-severity incidents, and expedite resolution. • Lead or participate in incident management, investigating root causes and ensuring all relevant details (logs, error messages, impacted workflows) are documented in tracking systems. • Maintain and update documentation, knowledge bases, and standard operating procedures to drive efficiency and support continuous improvement. • Develop and track incident metrics (e.g., response times, resolution SLAs, recurring issue types) to inform supplier performance reviews and system enhancements. • Assist with ongoing monitoring, reporting, and process optimization to reduce incident frequency and improve platform reliability.

Benefits

• $80,000—$106,000 USD • The Engine Edge: Perks & CompensationWe believe in rewarding great work with great benefits: • Compensation: Competitive base pay tied to role and experience, with opportunities for bonuses, commissions, and equity. • Benefits: Check out our full list at engine.com/culture. • Environments for Success: Different roles have different needs in terms of the environments that drive success which is why we have a hybrid-hub model. Whether you are in one of our amazing offices or fully remote, we’ll make sure you have what you need to succeed. • Environments for Success: • Perks and benefits may vary based on employment type, location, and more. • Ready to Build the Future of Work Travel?Join us on our mission to transform how work travel works—for businesses, for travelers, and for the industry. Apply now and let’s make travel simpler, smarter, and more enjoyable—together. • Ready to Build the Future of Work Travel?

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