Braze - Senior Product Designer, Messaging
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Requirements
• 5+ years of product design experience with a strong foundation in designing complex digital products, particularly those involving workflow creation, data visualization, or multi-step user journeys. You have demonstrated experience working within established design systems and understand how to balance consistency with innovation when designing for enterprise software environments • You approach design challenges with a systems mindset, naturally thinking about how individual features connect to create cohesive user experiences. You're comfortable navigating technical complexity and enjoy collaborating with engineers to understand implementation constraints and possibilities, often proposing creative solutions that are both user-friendly and technically feasible • Your design process is grounded in user research and evidence-based decision making. You instinctively seek to understand the "why" behind user behaviors and business requirements, using research insights to inform design decisions and measure the success of your solutions against real user outcomes • You excel at cross-functional collaboration, building strong relationships with product managers, engineers, researchers, and other designers. You operate as a strategic partner, influencing roadmaps and clearly communicating design concepts through visual artifacts and verbal storytelling, helping diverse stakeholders understand user needs and design rationale • You demonstrate strong craft skills across interaction design, visual design, and prototyping, with particular strength in creating detailed, thoughtful interfaces that handle complex information and workflows elegantly. You understand the importance of micro-interactions and information hierarchy in creating intuitive user experiences • You're organized and detail-oriented, maintaining comprehensive design documentation and ensuring smooth handoffs to engineering teams. You're comfortable working in ambiguous problem spaces and can break complex challenges into manageable design problems • Your portfolio showcases experience designing for complex applications or workflow tools, with clear examples of how your design decisions improved user outcomes and business metrics. You can articulate your design process, the constraints you worked within, and the impact of your solutions on both users and business goals • Experience designing marketing automation, customer engagement, or campaign management tools • Background in enterprise SaaS products, particularly those serving marketing or business operations teams • Experience with data visualization and analytics interface design • Understanding of email marketing, push notifications, or other digital messaging channels • Experience working in agile development environments with cross-functional product teams • Experience prototyping user experience concepts with AI tools • For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $122,400 and $189,000/year with an expected On Target Earnings (OTE) between $136,000 and $210,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full and part-time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company.
Responsibilities
• The Manager, Engagement Management is a critical role on our growing AI Expert Services team. As an EM, you will be responsible for leading and delivering consulting engagements that support clients in improving business performance, operational efficiency, and strategic outcomes. The role provides expert advisory services across program planning, process optimisation, stakeholder engagement, and implementation of business solutions. Ideal EMs should be passionate about technical program delivery, process engineering, defining strategy, and championing best practices in a rapidly evolving and dynamic environment. Finally, EMs should be experts in developing relationships with customer stakeholders, as such relationships are critical for ensuring program success. • Facilitate Client Workshops: You will lead hands-on workshops with customers to align on key objectives, technical specs, model configuration, and optimal integration architecture. • Facilitate Client Workshops: • Conduct research, diagnostic assessments, and stakeholder interviews to analyse client business objectives, operating models, and performance challenges. • Identify opportunities for process improvement, organisational enhancement, and optimisation of business practices. • Develop evidence‑based recommendations, improvement strategies, and implementation plans aligned to client goals. • Drive Process Improvement: You will champion project management excellence by continuously improving our standardized AI deployment playbook. You'll help us refine our processes to ensure we deliver consistent, high-quality results. • Drive Process Improvement: • Lead end‑to‑end delivery of consulting engagements, including project scoping, planning, execution, monitoring, and reporting. • Manage project risks, timelines, resources, and stakeholder expectations to ensure successful outcomes. • Coordinate cross‑functional delivery teams, ensuring alignment between technical and non‑technical stakeholders. • Facilitate structured workshops to gather requirements, validate findings, and achieve stakeholder alignment. • Drive successful customer engagements: You'll be the main point of contact for our customers throughout the AI deployment process. You'll keep projects on track by managing customer deliverables, proactively identifying and addressing risks, and providing clear, consistent communication to all stakeholders, including senior leadership • Drive successful customer engagements: • Analyse existing systems, processes, and workflows to identify inefficiencies, gaps, and opportunities for optimisation. • Redesign and document improved processes and operating frameworks in line with industry best practice. • Support the rollout of new processes, organisational changes, and change‑management initiatives. • Monitor implementation outcomes and provide guidance to ensure sustainable adoption. • Contribute to the development, enhancement, and standardisation of engagement methodologies, delivery frameworks, and consulting tools. • Identify and implement improvements to internal processes to support quality, efficiency, and scalability of consulting services. • Please note that we do not provide relocation for this position.
Benefits
• Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment. • From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as: • Retirement and Employee Stock Purchase Plans • Flexible paid time off • Comprehensive benefit plans covering medical, dental, vision, life, and disability • Family services that include fertility benefits and equal paid parental leave • Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend • A curated in-office employee experience, designed to foster community, team connections, and innovation • Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching • Employee Resource Groups that provide supportive communities within Braze • Collaborative, transparent, and fun culture recognized as a Great Place to Work®
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