Fieldguide - Software Engineer, Production Support

• Debug & Resolve Complex Issues • Investigate escalations across frontend (JavaScript), APIs, and data flows • Reproduce issues and identify root causes • Work across the stack to understand system behavior • Ship Fixes & Improvements • Write and ship small-to-medium fixes (PRs) • Improve reliability and reduce repeat issues • Contribute incremental product improvements • Support the Support Team • Act as the technical escalation point for support representatives • Provide clear guidance and unblock issues quickly • Help improve debugging workflows and internal playbooks • Contribute to Customer Feedback Execution • Translate structured customer feedback into actionable technical issues • Provide T-shirt sizing (S / M / L) from an engineering perspective • Identify small, high-impact fixes that can be shipped quickly • Help close the loop on resolved issues • Drive Systemic Improvements • Identify recurring issues and eliminate them • Improve logging, observability, and debugging processes • Build lightweight tooling or scripts to improve efficiency • 2+ years of experience in Software Engineering, Developer Support / DevEx, Solutions Engineering, or Technical Product Support ideally for a B2B SaaS platform. • Familiarity with modern web technologies such as TypeScript, React, Node.js, Python, GraphQL. • Experience working with relational databases (e.g. PostgreSQL), including: understanding data models, writing/debugging SQL queries, investigating data inconsistencies. • Comfortable reading and navigating production codebases. • Experience debugging across: browser dev tools, APIs and network requests, frontend UI/state issues, backend data flows and database interactions. • Effective communication with an ability to code-switch between technical and non-technical audiences. • Experience shipping code (PRs, fixes, and small features).