Nextech - Customer Experience Intern (Summer 2026 Internship) - Remote United States
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Requirements
• Currently pursuing a Bachelor’s degree (Business, Healthcare Administration, Information Systems, or related field preferred) • Strong analytical and problem-solving skills • Naturally curious with a desire to understand how things work—and how they can be improved • Excellent communication and organizational skills • Ability to manage multiple priorities in a fast-paced environment • Preferred Qualications • Interest in project management, implementation, consulting, operations, or process improvement • Familiarity with project management and implementation methodologies • Exposure to SaaS, healthcare technology, or customer experience environments • Experience with tools such as Salesforce, or similar • Working Environment/Physical Demands: • Activities require a significant amount of work in front of a computer monitor • Selection Process: • Candidates will first complete a brief one-way video interview, answering 5-6 questions to showcase their skills and experience. An invitation will be sent via email from Criteria Corp. • Skill-based assessment through our vendor Criteria • Interview with Hiring Manager • Panel interview with Team
Responsibilities
• Observation & Process Discovery • Shadow Project Managers and Implementation Specialists to gain a deep understanding of our end-to-end client onboarding and implementation lifecycle • Observe team workflows, tools, and communication patterns to identify inefficiencies or friction points • Ask thoughtful questions to uncover “why” behind existing processes • Innovation & Continuous Improvement • Identify opportunities to improve efficiency, reduce manual work, and enhance scalability • Research and propose solutions including automation, tooling enhancements, or process redesign • Challenge existing workflows with a fresh perspective and data-driven insights • Data Analysis & Insights • Analyze operational data, client feedback, and internal metrics to identify trends and improvement opportunities • Translate findings into clear recommendations and actionable insights • Project Support • Assist with ongoing Implementation and Project Management initiatives • Support documentation of workflows, best practices, and process improvements • Help track progress and outcomes of improvement initiatives • Cross-Functional Collaboration • Partner with teams across the organization (Implementation, Support, Client Success, Product, etc.) to understand dependencies and opportunities for alignment • Participate in team meetings and contribute ideas to improve collaboration and delivery • What Success Looks Like • You develop a strong understanding of how SaaS implementation and project management functions operate • You identify meaningful opportunities to improve efficiency, scalability, or client experience • You deliver at least one high-impact recommendation or solution that challenges current processes • You present your findings and ideas to team leadership at the end of the internship
Benefits
• We are a leader in specialty healthcare technology solutions. • We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits. • If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you. • This is not a traditional internship. You won’t just execute tasks—you’ll help us rethink how we work. Your perspective will directly contribute to improving how we deliver for our clients and scale our operations. • All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA, PCI and other regulations, as appropriate. • Essential Functions • Generous annual bonus opportunity • 401(k) with Employer Match • Flexible Time Off: take time off when you need it without worrying about available hours • 11 paid holidays • Your Day Your Way - Celebrate a day of cultural or social significance to you • Insurance: Choice of Medical, Dental, and Vision plans • Health Savings Account with employer match • Flexible Spending Account • 100% Company-Paid Parental leave (After 6 months with the company) • 100% Company-Paid Life Insurance and Short/Long Term Disability Insurance • Nextech Luminary Peer Recognition Program • Wellness Program including discounts on medical premiums • Employee Assistance Program with free counseling sessions available • Corporate Discounts on Retail, Travel, and Entertainment
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