Lodgify - Payment Collections Specialist
Requirements
• Excellent organization and negotiation skills. • Additional languages like German, Italian or French!
Responsibilities
• ⭐ How You’ll Make an Impact: • Manage cancellation requests, focusing on retaining customers by understanding their concerns and offering personalized solutions. • Oversee billing and collections, proactively contacting customers by phone, informing internal teams, and optimizing processes. • Identify upsell opportunities and offer relevant account upgrades. • Assist customers with billing inquiries and payment issues via phone, email, and chat. • Most interactions will be conducted by phone, but you will also assist customers via email and chat. • Collaborate across teams to report issues, suggest product improvements, and contribute to key projects. • Document key activities and insights gathered throughout the collection process and ensure appropriate follow-up. • Use negotiation skills to address customer concerns and provide the best solutions for both parties. • Adhere to established procedures while demonstrating independent problem-solving skills. Maintain active engagement with the team through chat and other channels to ensure collaboration and support. • ⭐ What Makes You a Great Fit?: • Minimum 2 years of experience in a related role. • Confident and proactive in engaging with customers over the phone. • Fluent in English (excellent written and verbal communication skills). • Customer retention experience is ideal but not mandatory.
Benefits
• You’ll be part of a growing, dynamic company with a truly international team. At Lodgify, we are full of contagious energy, hard work, and passion for what we do. We celebrate diversity and are proud to acknowledge a variety of backgrounds, perspectives and skills in our team; committed to creating a workplace where everyone is heard and feels a sense of belonging. • 🌎 The freedom to work from home. • 🖥️ We understand the importance of having the right tools for the job, especially in a remote setting: Expense Coverage for Computers & Gadgets. • 💟 Great culture & working environment with an international team of over 60 different nationalities. • 🤑 Boost your earning potential with our referral program that offers paid compensation. • 📈 Dive into a career adventure with endless opportunities for growth and development. • 💥 Spice up your remote work routine with a dash of fun! Join us for virtual team activities. • So, what are you waiting for? Apply now! • All applications and CVs must be submitted in English 😉
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