Envoy Global, Inc. - Immigration Case Manager, APAC
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Requirements
• kills, experience, attributes, and qualifications • Ability to interact and communicate clearly and effectively • Ability to work independently and take ownership of relevant tasks • Ability to work under pressure and tight deadlines • Excellent time management, and organizational skills • Attention to detail Capacity to prioritize, manage and execute multiple tasks and cases • Strong proficiency with MS Office Suite • Oral and written proficiency in English Knowledge of other languages is desirable but not essential • Two to Four years of immigration experience managing Singapore immigration cases as well as other Asia Pacific countries; • Bachelor’s Degree or above
Responsibilities
• Communicate with Foreign National (FN) and clients’ HR team, setting the right expectations and timelines • Adhere to clients’ agreed protocols and Service Level Agreements (SLA) • Adhere to Envoy’s case management SOP, ensuring the effective maintenance of client and internal records via use of the case management system and other internal systems • Prepare/draft applications • Collaborate and work closely with Third Party Vendors (TPV) on various aspects of work authorization and other immigration matters • Ensure assessments are completed in accordance with SOP • Attend and participate in client calls as needed • Communicate with immigration authorities to clarify guidance notes/request application update and/or escalate applications when immigration authorities fails to meet its processing standard/withdraw applications and/or request refund of government fees
Benefits
• Work with globally recognized corporate clients • Collaborative, people-first culture • Flexible Remote Work Environment [Singapore / Hong Kong] • #LI-REMOTE
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