Geotab - Site Reliability Engineer
Requirements
• We are always looking for amazing talent who can contribute to our growth and deliver results! Geotab is seeking a Site Reliability Engineer who will safeguard the uptime, resilience, and operational health of our global telematics platform through rapid incident triage, proactive observability, and automation. If you love technology, and are keen to join an industry leader — we would love to hear from you!
Responsibilities
• The Site Reliability Engineering (SRE) ensures the availability, reliability, and performance of Geotab's core products for our customers. This role acts as a primary escalation point, diagnosing and resolving complex application issues impacting service availability and performance of multiple large scale applications that support thousands of customers globally. SRE supports production applications and infrastructure, focusing on restoring normal service operations efficiently and contributing to long-term system stability. • How you'll make an impact: • Lead Incident Response & Troubleshooting: • Act as a primary escalation point for critical production application/product issues. • Rapidly troubleshoot complex problems across the application stack, utilizing observability tools to identify root causes. • Coordinate effectively with development, infrastructure, and other technical teams during incidents to implement fixes and restore service swiftly. • Clearly communicate incident status, impact, and resolution steps to internal stakeholders. • Enhance Monitoring & Alerting: • Collaborate with team members to improve monitoring tools, dashboards, and alerting mechanisms for proactive detection of issues impacting Critical User Journeys (CUJs) within the application/product and computing architecture. Our complex environment encompasses monolithic applications, microservices, and a vast ecosystem of millions of hardware units. • Monitor application/product and system health proactively using a combination of tools to ensure high availability and adherence to Service Level Objectives (SLOs) / Service Level Agreements (SLAs). • Drive Operational Improvements & Automation: • Identify opportunities and implement automation tools/scripts to streamline routine operational tasks, reduce manual effort (toil), and improve response times. • Conduct system tests to validate performance, reliability, and successful remediation of issues. • Recommend design and process enhancements based on operational experience to improve overall application reliability and maintainability. • Participate in post major incident reviews (PMIRs) to analyze disruptions, document findings, track corrective actions to prevent recurrence, and identify areas of improvement for incident response processes. • Contribute to building a culture of learning from incidents. • On-Call Participation: • Participate in a 24x7 on-call rotation to provide timely support for critical issues outside of business hours.
Benefits
• Flex working arrangementsHome office reimbursement programBaby bonus & parental leave top up programOnline learning and networking opportunitiesElectric vehicle purchase incentive programCompetitive medical and dental benefitsRetirement savings program • The above are offered to full-time permanent employees only • How we work: • At Geotab, we have adopted a flexible hybrid working model in that we have systems, functions, programs and policies in place to support both in-person and virtual work. However, you are welcomed and encouraged to come into our beautiful, safe, clean offices as often as you like. When working from home, you are required to have a reliable internet connection with at least 50mb DL/10mb UL. Virtual work is supported with cloud-based applications, collaboration tools and asynchronous working. The health and safety of employees are a top priority. We encourage work-life balance and keep the Geotab culture going strong with online social events, chat rooms and gatherings. Join us and help reshape the future of technology! • We believe that ensuring diversity is fundamental to our future growth and progress and is an integral part of our business. We believe that success happens where new ideas can flourish – in an environment that is rich in diversity and a place where people from various backgrounds can work together. Geotab encourages applications from all qualified individuals. We are committed to accommodating people with disabilities during the recruitment and assessment processes and when people are hired. We will ensure the accessibility needs of employees with disabilities are taken into account as part of performance management, career development, training and redeployment processes. If you require accommodation at any stage of the application process or want more information about our diversity and inclusion as well as accommodation policies and practices, please contact us at [email protected]. By submitting a job application to Geotab Inc. or its affiliates and subsidiaries (collectively, “Geotab”), you acknowledge Geotab’s collection, use and disclosure of your personal data in accordance with our Privacy Policy. Click here to read our Privacy Notice.
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