Elastic - Principal Software Engineer I - Platform Billing Experience

• We are looking for a Principal Software Engineer to drive technical direction within the Billing Experience domain. This is a hands-on role. You will design APIs, shape user-facing systems, and work across teams. You will help our billing services grow in scale, reliability, and developer productivity. You will work closely with Product, Design, SRE, and Cloud Infrastructure teams. • Own complex billing and account management systems, including public APIs, internal APIs, and Cloud console experiences. • Lead API design and evolution — set standards for contract stability, versioning, and developer experience across internal and external consumers. • Build and improve full-stack features in Elastic Cloud consoles, from backend services to frontend billing and account UIs. • Improve observability, incident response, and reliability of billing-facing services using modern DevOps practices. • Shape system architecture for scale and modularity. Guide service design, API structure, and data modeling. • Work with SRE and Cloud teams to improve deployment, monitoring, and CI/CD pipelines. • Be the go-to technical reviewer for the billing experience stack. Maintain technical consistency and quality standards. • Mentor engineers and tech leads across the Billing organization. Help raise the bar on design and operational standards. • Work with Product, Design, and Finance to set roadmap priorities. Make sure plans are feasible and aligned with business goals. • Take part in on-call rotations. Make sure systems are production-ready through automation, resilience testing, and alerting. • 8+ years in backend or full-stack engineering, with solid skills in API design and development. • Proven experience building and maintaining developer-facing or customer-facing APIs at scale. • Solid background in cloud infrastructure (AWS, GCP, or Azure), including networking, IAM, monitoring, and deployment. • Experience with frontend technologies used in console or dashboard products is a plus (React or similar). • Ability to lead multi-quarter projects across teams — building consensus and delivering results. • Track record of mentoring engineers, setting technical direction, and raising engineering standards. • Experience with SaaS billing, metering, or financial systems is a real plus. • Clear written and verbal communication skills. Able to influence across teams and speak to both technical and non-technical partners. • Comfortable working on your own in a global, distributed, and async environment. • Able to work across projects, collaborate across functions and teams, and adapt to changing team structures. • Track record of using AI to accelerate up development, debug complex systems, and improve code quality — while owning the outcomes. • Eligible to work in Department of Defense (DoD) Impact Level 4 or above cloud service environments. • As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do. • We strive to have parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our people is the right thing to do. • Competitive pay based on the work you do here and not your previous salary • Health coverage for you and your family in many locations • Ability to craft your calendar with flexible locations and schedules for many roles • Generous number of vacation days each year • Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service • Up to 40 hours each year to use toward volunteer projects you love • Embracing parenthood with a minimum of 16 weeks of parental leave • Security & Privacy Responsibilities: Take ownership of protecting the confidentiality, integrity, and availability of organizational data and systems by following applicable privacy and security policies, standards, and procedures. Ensure that all individual contributions follow Elastic’s Secure Software Development Framework (SSDF). Proactively participate in mandatory role-based training to ensure personal technical execution consistently aligns with the highest standards of data protection, data privacy, and system resilience.