Alpaca - Brokerage Client Service Associate
Requirements
• Excited about Alpaca’s mission and what we’re building • One to two years of experience in the securities industry. • FINRA Series 7 license or ability to obtain within the first 6 months of employment start date • Strong attention to detail, accuracy, and reliability with the ability to thrive in a fast-paced environment • Must have strong written and communication skills • Experience with FINRA, Federal, and SEC regulations • Basic understanding of KYC and client onboarding processes • Ability to collaborate and work effectively in a remote team environment • Enjoys challenges and taking ownership of new responsibilities • How We Take Care of You: • Competitive Salary & Stock Options • Health Benefits • New Hire Home-Office Setup: One-time USD $500 • Monthly Stipend: USD $150 per month via a Brex Card • Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. • Recruitment Privacy Policy
Responsibilities
• This is an opportunity to join a Fintech firm specializing in many facets of the broker-dealer space, with a B2B clearing platform supporting a wide network of partner brokers and API-driven workflows. You will focus on ACATS and non-ACATS transfers, working as a key member of the Transfers team that handles incoming and outgoing account movements across our partner ecosystem • Things You Get To Do: • Assist clients and broker partners by being the first point of contact on service needs and issues • Handle a diverse range of brokerage questions spanning multiple business functions, including account services, trading, transfers, funding, and operations. • Submit and process certain operational requests as instructed by the brokerage team and/or client/broker partners. Examples include order entry, account maintenance, fund distributions, cash and stock journals, and other operational processing tasks. • Interact with several internal groups to resolve client issues. This can include the trading desk, brokerage operations, sales team, solutions team, customer success team, engineering, and product teams. • Assist customers with basic technical requests, including API usage questions, platform navigation, workflow guidance, and troubleshooting support. • Support ad hoc projects and operational initiatives as assigned by management
Benefits
• New Hire Home-Office Setup: One-time USD $500 • Monthly Stipend: USD $150 per month via a Brex Card • Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. • Recruitment Privacy Policy
Apply in one click
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT