Smartsheet - Accounts Receivable Coordinator (Remote Eligible - Costa Rica)
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Requirements
• University degree or equivalent work experience • 1+ years of customer service experience using enterprise resource planning (ERP) and service ticket/case systems • 2+ years of accounts receivable experience (preferred) • Excellent verbal and telephone communication skills to include proficiency in English language • Ability to collaborate as part of a team, as well as external partners to accomplish organizational objectives. • Delivers quality of work to include timeliness, completeness, and accuracy. • Ability to work independently, manage shifting priorities, demonstrate good personal judgment, and effectively handle tasks under pressure • Regular and predictable attendance is an essential function of the job
Responsibilities
• Responds to customer inquiries regarding payments, billing, collections, and credit/refund requests. • Prioritizes work efforts on cash collection, accounts receivable aging, and days sales outstanding (DSO) targets. • Provides accounts receivables reports, analysis, and cash forecasts. • Works through Customer account past due reports to ensure timely cash collections. • Provides Customer account billing assistance to Sales teams as needed to resolve customer payment disputes. • Collaborates effectively with customer and internal groups to solve customer escalations and improve business processes. • Other duties as assigned.Responds to customer inquiries regarding payments, billing, collections, and credit/refund requests. • Prioritizes work efforts to achieve cash collection, accounts receivable aging, and days sales outstanding (DSO) targets. • Provides accounts receivable reports, analysis, and cash forecasts. • Manages past due customer accounts to ensure timely cash collections. • Offers billing assistance to Sales teams as needed to resolve customer payment disputes. • Collaborates effectively with customers and internal groups to resolve escalations and improve business processes. • Performs other duties as assigned.
Benefits
• Fully paid Health & Life insurance for full-time employees and family members • Monthly stipend to support your work and productivity • Asociacion Solidarista with employee and employer contributions as well as potential alliances with entities such as universities, gyms, etc. • 12 days paid Vacation + Flexible Time Away Program • 20 weeks fully paid Maternity Leave • 12 weeks fully paid Paternity/Adoption Leave • Personal paid Volunteer Day to support our community • Opportunities for professional growth and development including access to Udemy online courses • Company Funded Perks including a counseling membership and your own personal Smartsheet account • Teleworking options from any registered location in Costa Rica (role specific) • Get to Know Us: • Get to Know Us: • At Smartsheet, your ideas are heard, your potential is supported, and your contributions have real impact. You’ll have the freedom to explore, push boundaries, and grow beyond your role. We welcome diverse perspectives and nontraditional paths—because we know that impact comes from individuals who care deeply and challenge thoughtfully. When you’re doing work that stretches you, excites you, and connects you to something bigger, that’s magic at work. Let’s build what’s next, together.
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