bazaarvoice - Account Director - SMB
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Requirements
• A minimum of 3 years in a quota-carrying role within SaaS, MarTech, or eCommerce, with a proven track record of meeting or exceeding revenue targets • A minimum of 3 years successfully managing contract renewals, meeting or exceeding against your company’s average renewal rate • Strong bias to action and ability to prioritize multiple internal and external asks in a way that moves your business forward
Responsibilities
• Articulate the ROI of our solutions and demonstrate how our products solve specific business challenges for brands and retailers. • Maintain an organized pipeline and provide clear, proactive updates to leadership throughout the renewal and sales cycles. • Work seamlessly with internal teams to ensure your clients have the resources and support they need to succeed. • Lead meaningful discovery conversations to uncover core business needs and long-term requirements. • Build relationships across diverse departments, from collaborating with IT professionals to partnering with marketing and merchandising leaders. • Navigate the contract process by working alongside client legal teams and our internal counsel to finalize agreements. • Engage with executive leadership and founders to build rapport and align our solutions with their high-level business goals. • An understanding of the digital shelf and how user-generated content impacts the broader brand-to-retailer ecosystem. • The ability to navigate complex organizational structures and build consensus among diverse stakeholders, including Marketing, Sales, IT, and Procurement. • Exceptional business acumen and the ability to translate technical features into high-level strategic outcomes for C-suite executives. • A consultative approach to sales, using active listening and two-way discovery to solve customer "pain points" rather than just selling features. • Strong project management skills with the ability to lead a multi-threaded sales or renewal process from initial outreach to legal signatures. • A natural curiosity for e-commerce trends and a passion for helping brands build trust with their consumers. • Experience building and maintaining long-term, trusted partnerships that result in high retention and account expansion.
Benefits
• Customer is key • We see our own success through our customers’ outcomes. • We approach every situation with a customer first mindset. • Transparency & Integrity Builds Trust • We believe in the power of authentic feedback because it’s in our DNA. • We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance. • Passionate Pursuit of Performance • Our energy is contagious, because we hire for passion, drive & curiosity. • We love what we do, and because we’re laser focused on our mission. • Innovation over Imitation • We seek to innovate as we are not content with the status quo. • We embrace agility and experimentation as an advantage. • Stronger Together • We bring our whole selves to the mission and find value in diverse perspectives. • We champion what’s best for Bazaarvoice before individuals or teams. • As a stronger company we build a stronger community. • Commitment to diversity and inclusion • Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers. • The successful candidate will be required to complete a background check. We will provide additional information and obtain your written consent before proceeding.
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