Ardent - Cloud Network Engineer
Requirements
• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent combination of education and relevant professional experience. • Minimum of 5 years of relevant professional experience in network engineering, cloud networking, infrastructure engineering, or a closely related technical field. • Demonstrated experience designing, configuring, maintaining, and troubleshooting enterprise network infrastructure across cloud, hybrid, and on-premises environments. • Strong knowledge of routing, switching, TCP/IP, DNS, network segmentation, firewalls, load balancing, virtual networks, security groups, and network gateway technologies. • Experience supporting cloud networking environments such as AWS, Microsoft Azure, or comparable cloud platforms, including connectivity between cloud and legacy/on-premises infrastructure. • Experience monitoring network performance, availability, latency, throughput, utilization, packet loss, and other operational health indicators using enterprise monitoring and diagnostic tools. • Ability to troubleshoot complex connectivity and integration issues across applications, infrastructure, cloud services, gateways, and legacy systems. • Experience supporting network configuration management, change control, incident management, root-cause analysis, and service restoration in production environments. • Working knowledge of network security principles, including least privilege, network segmentation, access controls, secure connectivity, and configuration management. • Ability to develop and maintain network diagrams, configurations, inventories, technical documentation, operating procedures, and support records. • Experience working within formal IT service management and change-management processes, including ticketing systems, implementation planning, testing, rollback procedures, and change advisory board support. • Strong analytical, troubleshooting, documentation, and communication skills with the ability to work effectively with infrastructure, application, security, cloud, and operations teams. • Due to the nature of the work we support, all candidates in consideration for this role must be willing to undergo the government issued background investigation process. We highly encourage all Veterans and those with disabilities to apply.
Responsibilities
• Design, implement, configure, maintain, and troubleshoot authorized network connectivity across cloud, hybrid, on-premises, and mainframe-connected environments, including routing, switching, segmentation, DNS, load balancing, security groups, firewalls, virtual networks, and approved gateway services. • Monitor and analyze network health, latency, throughput, availability, utilization, packet loss, errors, and integration performance; identify emerging capacity or reliability risks and coordinate preventive or corrective action. • Maintain current network diagrams, inventories, address and routing information, configurations, interface dependencies, monitoring thresholds, support procedures, and evidence in Government-approved repositories and ticketing systems. • Investigate and resolve network incidents and service requests; isolate faults across application, infrastructure, gateway, cloud-service, and legacy boundaries; restore service when authorized or coordinate timely escalation. • Support resilient and secure bidirectional connectivity, data synchronization, and hybrid monitoring behind the Cloud Service Gateway while applying least privilege, separation of duties, and approved configuration standards. • Plan and support approved network and integration changes through Government change-control procedures, including impact analysis, testing, implementation evidence, rollback planning, validation, and CAB support. • Prepare accurate monthly hybrid integration, connectivity, availability, capacity, incident, and change-management reporting inputs, including SLA performance, breaches, root causes, trends, risks, and corrective actions.
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