Software Engineer, Voice
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Requirements
• A passion for being on the frontier of AI products. • Motivation and high-agency to drive outcomes - we have a high-autonomy culture and each team member has lots of agency to overcome obstacles and achieve customer impact. • Alignment to our company values throughout your work, notably finding a balance between Craftsmanship, Customer Obsession, and Competitive Intensity. • 4+ years hands-on experience building production products and systems. • Experience and comfort to build and ship full-stack solutions. • Degree in Computer Science or related field, or equivalent professional experience. • Experience building AI-powered products. • A sharp eye for design. • Experience building developer tooling, programming languages, or databases. • Leadership experience on technical projects or teams. • Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. • Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. • Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. • Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. • Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
Responsibilities
• Sierra’s engineering team has ~40 mostly senior engineers, including Mihai, Belinda, Arya, and Wei. We work in small, autonomous teams oriented around customer problems. Here are some examples of what you’ll work on: • Transcription: How do we enable accurate speech-to-text and automatic speech recognition across 100s of languages? What infrastructure do we need to do this at low latency? • Synthesis: How do we generate speech that is precise and matches each customer’s desired brand and style? • Runtime: How do we adapt our agentic loop to accept real-time streams of audio, instead of just text? How do we ensure we handle interruptions, disconnects, and transfers reliably? • Scaling: Build the infrastructure to enable Sierra to handle millions of calls a day. • Telephony: Build real-time integrations to telephony systems and call centers to enable Sierra to pick up the phone, and make outbound phone calls, reliably.
Benefits
• $230K – $390K • Offers Equity • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • or drag and drop here • Sierra believes working alongside one another as a team is an important part of building great products and a great culture. We are primarily an in-person company based in San Francisco. Does that work for you? • Yes, and I currently live in the SF Bay Area. • Yes, and while I do not currently live in the SF Bay Area, I am open to relocation. • No or Other. Please add more details in the "Anything else" section below. • Current employee • Is there anything else we should know about your candidacy or interest in Sierra? • I prefer not to answer • Another Gender Identity • Heterosexual / straight • Asian or Asian American • Black or African American • Hispanic or Latine • Indigenous or Native American • Native Hawaiian or Other Pacific Islander • Person with disability • Refugee or immigrant • None of the above • Recruiting Privacy Policy