farfetch - Private Client Operations Specialist
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT
Requirements
• 3–5 years of experience in operations, luxury retail, client services, or e-commerce, ideally within an international environment. • Previous exposure to luxury fashion, Private Client / VIP servicing, or logistics and fulfilment is highly desirable. • Proven ability to manage escalations and collaborate effectively across multiple teams and time zones. • Highly organised and detail-oriented, with the ability to manage multiple priorities and deadlines. • Proactive and analytical, capable of identifying process inefficiencies and proposing improvements. • Tech-savvy and comfortable with data tools, particularly Salesforce, Looker, CRM systems, and JIRA. • A natural trainer and mentor with excellent presentation and facilitation skills. • Exceptional attention to detail and ability to manage multiple priorities simultaneously. • Strong communication and interpersonal skills, with cultural sensitivity for working across diverse markets. • Excellent problem-solving mindset by being proactive, resourceful, and solution-oriented. • Able to work under pressure and adapt quickly in a fast-paced, ever-evolving luxury environment. • A natural team player with a collaborative spirit and positive attitude. • A good fashion sense is required, as the specialist will also contribute to daily content initiatives. • Fluent in English.
Responsibilities
• Operational Excellence • Partner with the Private Client Operations Manager to support the delivery of the Private Client Global Sales Operations strategy across the EMEA region. • Act as a key operational partner to regional Private Client teams, ensuring processes and tools enable a seamless client experience. • Identify operational inefficiencies and partner with global stakeholders to implement improvements that enhance service delivery and team productivity. • Training & Onboarding • Lead the onboarding and induction programme for all new Private Client team members in EMEA, ensuring a structured and effective transition into the role. • Deliver systems and operational training, ensuring stylists are fully equipped to operate confidently across all tools and processes from day one. • Act as a trusted support resource for the wider team, reinforcing best practices and driving operational consistency. • Systems & Process Champion • Serve as the regional ambassador for key Private Client systems, including CRM and operational platforms, promoting effective adoption and utilisation across the team. • Establish structured feedback loops with stylists and regional leaders to capture insights on system performance and opportunities for improvement. • Partner with Product, Technology, and Global Operations teams to translate regional feedback into actionable enhancements. • Escalation Management • Act as the primary operational point of contact for clients and order-related escalations within the EMEA Private Client business. • Coordinate with internal teams, including logistics, customer service, technology, and finance, to resolve issues quickly and effectively. • Ensure escalations are handled with discretion, speed, and a client-first approach to safeguard the Private Client experience. • Cross-Functional Collaboration • Partner with Private Client Sales leaders, regional stakeholders, and global teams to support the execution of strategic initiatives, including, but not limited to, Style Suites, gifting initiatives, Fashion Week, and client experiences. • Contribute to key projects and initiatives that improve Private Client performance, operational efficiency, and client experience. • You will also contribute to various ad-hoc Private Client projects, such as events, supporting the Sales team in driving sales growth.
Benefits
• Employee Pension Scheme • Health Insurance & Critical Illness cover • Flexible work environment- Hybrid Model (3 days a week from the office, 2 days from home) • ## EQUAL OPPORTUNITIES STATEMENT • Farfetch is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. • ## SCAM DISCLAIMER • It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process.
No credit card. Takes 10 seconds.