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level-ai - Forward Deployed Engineer - Agents(Remote)

Remote - ET (Eastern)6d ago

Remote Senior NA Artificial Intelligence Software Frontend Engineer CRM Management Documentation

Requirements

• 5+ years in a technical customer-facing role (Solutions Engineering, Forward Deployed Engineering, Implementation Engineering, Technical Consulting, Technical PM, or similar). • Strong technical foundation - comfortable coding, working with APIs, and building integrations end-to-end. • Experience delivering production-grade enterprise solutions requiring testing, validation, and iteration. • Ability to communicate with senior technical stakeholders and translate requirements into execution plans. • Comfortable operating in fast-moving, ambiguous environments. • Confortable working in EST hours(3:30 AM IST) • Experience building with LLMs or AI agents (prompting, evaluation, guardrails, workflow design). • Experience integrating enterprise SaaS systems (CRM, ticketing, data pipelines) with attention to security and compliance. • Computer Science, Engineering, or Math degree (or equivalent experience). • Strong product instincts - ability to define success metrics and contribute customer insights to product evolution.

Responsibilities

• Own end-to-end execution of AI agent deployments from discovery and scoping through launch and optimization. • Configure agent workflows, decision logic, and automation behaviors to maximize accuracy, reliability, and business outcomes. • Implement guardrails and validation frameworks to ensure safe, compliant, and predictable agent performance. • Build, test, and validate integrations with enterprise systems (e.g., CRM, ticketing, telephony, data platforms). • Partner with customer technical stakeholders to define success criteria, gather requirements, and deliver against timelines. • Translate customer needs into clear implementation plans and documentation. • Run tight feedback loops with Engineering and Product to improve platform capabilities. • Collaborate with Product, Engineering, Design, and GTM teams to deliver repeatable, best-in-class deployments.