Sirona Medical - Application Support Specialist - Overnight M-F
Requirements
• Proven experience within Customer Care/Call center environments, particularly within the realm of radiology and PACS administration • Experience working directly with clinician onboarding on clinical applications • Background in healthcare and adeptness in troubleshooting with medical professionals, ideally radiologists • PACS administrator or PACS analyst background preferred • Basic familiarity with DICOM, Hl-7, MWL standards as well as radiology workflows in general • Minimum of 3 years of experience in level I or higher troubleshooting roles within a call center or support center setting • Proficiency with Zendesk or G-suite; experience with SaaS platforms preferred • Previous exposure to startup environments is advantageous, showcasing adaptability and a proactive mindset • Background in medicine and adeptness in troubleshooting with medical professionals, ideally radiologists • Flexible Paid Time Off • Medical, dental, vision insurance • Paid Maternity and Paternity Leave • Apple equipment • Sponsorship for conferences, continuing education, etc... • The annual US base salary range for this full-time position is $30.00 - $36.00/hour + equity + benefits. Pay scale is flexible depending on experience. Within the range, individual pay is determined by work location and additional factors, including job-related skills, competencies, experience, relevant education and training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
Responsibilities
• Proactively respond to client issues and maintain active monitoring of client sites • Expedite resolution of requests in accordance with our Standard Operating Procedures and Service Level Agreements, collaborating cross-functionally as needed • Thoroughly document all incidents within our ticketing system, ensuring accuracy and completeness • Escalate unresolved issues to the appropriate internal channels for swift resolution • Adhere to monitoring, alerting, and security procedures to safeguard client data and uphold operational integrity • Analyze and troubleshoot network performance metrics, identifying areas for improvement and optimization • Collaborate with engineering and product development teams to address and resolve software-related issues effectively • Contribute to knowledge base and runbooks on an ongoing basis
Benefits
• Flexible Paid Time Off • Medical, dental, vision insurance • Paid Maternity and Paternity Leave • Apple equipment • Sponsorship for conferences, continuing education, etc... • The annual US base salary range for this full-time position is $30.00 - $36.00/hour + equity + benefits. Pay scale is flexible depending on experience. Within the range, individual pay is determined by work location and additional factors, including job-related skills, competencies, experience, relevant education and training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.
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