Menlo Security - Senior Technical Account Manager
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Requirements
• 8+ years of prior work experience in similar positions (e.g. Solutions Architect, Sales Engineer, Professional Service Consultant, Technical Account Manager, Customer Success Manager or a Technical Support Engineer). • Excellent problem solver via collaboration and running sessions to come up with new, innovative ideas. • Strong communication (written and verbal) and presentation skills, both internally and externally • Excellent organizational skills for the multi-tasking and project management • MDM, Cloud APIs, Strong Networking concepts, Network Architecture Experience, Load Balancing Technologies and SIEM • Excellent knowledge and prior experience selling network security technologies including but not limited to: Proxies, NG Firewalls, SSL/IPSec, SSO, DLP, CASB gateways and Load Balancer • Professional experience architecting and operating solutions built on AWS and GCP • Experience with Hypervisors: VMware, KVM, Natrunix, Hyper-V, Proxmox, and etc. • Working knowledge of authentication systems such as LDAP, SSO, SAML, Azure AD/Entra ID and MS Active Directory/ADFS • Familiarity with TCP/IP, SSL, IPSec, HTTP/HTTPS, DNS, SMTP, SSH protocols • Versatile with using various operating systems including Windows, Mac, and GNU/Ubuntu and basic knowledge of troubleshooting and data collection • Hands-on knowledge with system and network troubleshooting using tools such as ps, top, strace, Wireshark, tcpdump, traceroute, and MTR • Advanced knowledge with writing Bash/Python script for making automation and building middleware • Industry certifications such as CCNA, CISSP or CCSP is a bonus. • Ability to travel to partner sites, conferences, and other related events as required.
Responsibilities
• Understand the customer requirements and deliverables and create a comprehensive Statement of Work (SOW) • Present the Menlo cloud security assessments to Customers • Create and deliver detailed and professional level documentation • Understand System integration with SSO, Entra, AD, Proxies, Cloud API, VM's & Firewalls and integrate with Menlo • Create test plans and implement the solutions • Self Project Manage and deliver services on-time • Deliver the admin training documentation and deliver hands-on training to the Customer • Working closely with customers and their Technical Team • Train customers to use products effectively • Provide developers with customers’ feedback to help identify potential new features or products, and continuously improve the services • Report on product performance • Identify solutions to reduce support costs • Liaise with the sales department to win new business and increase sales • Manage and communicate with CIO/CTO/CISO
Benefits
• Our culture is collaborative, inclusive, and fun! We have five core values: Stay Aligned, Get It Done, Customer Empathy, Think Creatively and Help Each Other Out. We believe in open communication, supporting new ideas, and sharing a mutual mindset of what we’re aiming to achieve together. There are tremendous opportunities to take initiative, implement new ideas, and have a hand in building a legacy.
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