AfterShip - Technical Account Manager
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Requirements
• 3+ years experience in customer-facing technical roles in either SaaS, ecommerce, or marketing automation technology • Experience working with clients, product, ops, and engineering teams - with the ability to break down complex concepts to non-technical stakeholders • Ability to prioritize, multi-task, and perform effectively under pressure • Aptitude for both analyzing technical concepts and translating them into business terms and for mapping business requirements into technical features • Strong knowledge of business processes (Sales, Service, Marketing, Support) business applications and automation • Ability to grasp customer’s needs and suggest timely solutions • Executive level interpersonal, project management, communication, and problem-solving skills • Excellent written and verbal communication and presentation skills • Fluency in French is considered an asset • At AfterShip, we know great talent doesn’t always fit every requirement. If you’re passionate about our mission and believe you can make an impact, we encourage you to apply.
Responsibilities
• Lead end-to-end technical setup and configuration for enterprise customers • Provide ongoing technical support to ensure smooth operations and customer satisfaction • Manage and execute migration processes for enterprise accounts, ensuring minimal downtime and seamless transitions • Act as the primary technical contact for enterprise clients, addressing escalated issues and managing complex scenarios • Handle technical queries, including API-related requests, and track resolution progress • Partner with Customer Success teams across regions to align on customer needs and goals • Participate in team meetings to ensure consistent customer support and shared success strategies • Work with Operations, Engineering, and Product Marketing teams to stay updated on platform changes • Communicate platform updates and relevant changes effectively to enterprise clients
Benefits
• Great Place to Work Certified: We’ve been recognized for our inclusive, values-driven culture that celebrates diversity and collaboration. • Great Place to Work Certified: • Innovative & Inclusive Culture: Started by our software engineer-turned-CEO, AfterShip is built on curiosity, creativity, and collaboration. We’re a passionate, global team of problem solvers who put egos aside to innovate together. We take immense pride in fostering a culture that’s inclusive, which has allowed us to surround ourselves with the industry's most talented professionals. • Innovative & Inclusive Culture: • Ambitious Mission with Real Impact: Join us in transforming eCommerce by making buying and selling easier for everyone. It’s one of the most dynamic spaces in tech, with limitless opportunities to innovate and grow. • Ambitious Mission with Real Impact: • Thrive & Grow: There’s no ceiling to what you can achieve or learn here. We’re committed to empowering your career while advancing together as a company. • Thrive & Grow: • Flexible Work Setup: We’re a remote-first team, meaning by default that employees work from home or on a hybrid-flexible basis in our hub locations (i.e., Toronto, Austin, Barcelona). You’re empowered to choose a work setup that works best for you and your team. With flexible hours depending on your time zone, you’ll be able to have a schedule that fits your working style and the requirements of your role. • Flexible Work Setup • Competitive compensation • Remote-first work setups • Healthcare coverage offered from day 1 • Annual learning & wellness benefit • Monthly book perk • Career progression & professional development • In-office lunch and commuter benefits for those located in our hub locations
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